Learning & Development Manager

LIVE IN STYLE AT PREMIER RESIDENCES PHU QUOC EMERALD BAY

Located at Kem Beach – one of the top 100 most beautiful beaches in the world, Premier Residences Phu Quoc Emerald Bay is the perfect resort for families, couples and groups of friends who are looking for excitement and creativity. The resort is located only 25-minute drive away from Phu Quoc International Airport and 40-minute drive away from the center of Duong Dong Town.

At Premier Residences Phu Quoc Emerald Bay, guests can truly “Live in Style” – from staying at a diverse system of accommodations with 752 youthful and modern-designed units offering expansive view looking over the emerald sea, to immerse into the delightful culinary experiences and lifting spirits with astonishing recreational activities.

Aiming to become the entertainment hub of the Southern region of Phu Quoc, Premier Residences Phu Quoc Emerald Bay offers a variety of colorful recreational activities for guests, helping to bring people closer together. The resort is a perfect blend of modern resort style and unique experiences, leaving a fascinating impression on travelers during their journey to the “pearl island”.

Learning & Development Management

• Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
• Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members
• Initiate, coordinate, deliver and follow-up on all training activities within the hotel
• Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
• Update and maintain accurate records of training activities and participant information
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
• Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees
• Share responsibilities for the integration and orientation process of new hires
• Assist with the implementation of new policies, procedures, and standards
• Prepare and submit training reports

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management

Knowledge and Experience

• Bachelor’s Degree in Human Resources Management / Hotel Management
• Minimum 2 years of training/facilitation experience
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Fluent in Vietnamese

Competencies

• Strong leadership, interpersonal and negotiation skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Please contact us via email: tuyen.chau@accor.com