Lead Host/Hostess

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

What you’ll do

We are looking for a Lead Host/Hostess to join the pre-opening team at SLS Barcelona. Under the guidance of the Director of Food & Beverage, the Food & Beverage Coordinator you’ll be responsible for supporting and engage the hostess team in creating a perfect first impression on all guests entering the restaurant, while strategizing the flow of clients, securing large parties and events and ensuring guest have a flawless experience:

• Supporting management with the host team
• Training hostess team consistently.
• Monitor service standards of the host team and take corrective action as needed.
• Greet all guests warmly and by name, escort guests to their table, provide chair assistance for all guests, and menu presentation.
• Host large parties when scheduled.
• Ensure ambiance is appropriate, including music, temperature, lighting.
• Maintain a clean and organized reception area.
• Approach guest and collect information needed to assist with seat and bar arrangements.
• Constantly provide guests with accurate information about property as well as entertainment offered.
• Confirm reservations and answer daily email inquiries in timely manner.

What we are looking for...

• Degree with emphasis in Hospitality/Restaurant management.
• +2 years of experience in hospitality within hotels/bars with high volume of food & beverage in a similar administrative role.
• Knowledge of hotel food & beverage operations.
• Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required.
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good - your team, guests and colleagues alike.  You make a positive impact.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.