Restaurant Manager - Bittersweet

At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.

All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.

A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

As the Restaurant Manager at Bittersweet, you will be entrusted with critical responsibilities that directly impact the success and profitability of our establishment. Your role demands a high level of professionalism, strategic thinking, and leadership skills. The following outlines your core duties:

• Develop and manage the outlet budget, conducting monthly reviews of revenue and expenditure forecasts with utmost precision.
• Perform thorough analysis of month-end reports, identifying and addressing any deviations from established business plan goals.
• Actively contribute to management meetings, providing insights on progress towards business objectives and playing a key role in annual business plan development.
• Strategize, execute, and evaluate profit enhancement initiatives in collaboration with the kitchen and Marketing Department. Deliver comprehensive post-mortem promotion reports to the Director of Food & Beverage.
• Implement and rigorously maintain control measures to ensure food & beverage costs, productivity, labor costs, and operating supply costs align with budgetary constraints.
• Conduct daily departmental briefings to ensure effective dissemination of critical information to all team members.
• Provide authoritative supervision to team members, ensuring timely and precise execution of all assigned tasks according to departmental standards.
• Cultivate and maintain professional relationships with guests, with particular attention to regular patrons. Demonstrate exceptional memory for individual preferences to deliver personalized service.
• Address guest complaints and feedback with the utmost professionalism and efficiency.
• Oversee all administrative duties related to cashier/bar operations, ensuring strict adherence to company policies.
• Maintain meticulous records in the department communication logbook and ensure the notice board remains current.
• Conduct regular, thorough checks of equipment and stock levels to prevent operational disruptions.
• Enforce rigorous cleanliness standards in both front and back of house areas, ensuring full compliance with F&B sanitation and hygiene regulations (HACCP).
• Demonstrate comprehensive knowledge of all food & beverage services, menu items, preparation methods, outlets, and hotel amenities.
• Implement and oversee stringent health, safety, and security protocols within the outlet.
• Attend all mandatory briefings, meetings, and training sessions as directed by management.
• Execute proper shift handovers with detailed communication to ensure operational continuity.
• Provide essential support to other food & beverage outlets during peak periods or as required by management.

• Completion of Secondary/High school education is mandatory.
• Possession of additional certification(s) in Food & Beverage is highly desirable and will be viewed favourably.
• Demonstrable proficiency in reading, writing, and oral communication in both Thai and English language.
• Multilingual capabilities, particularly fluency in other languages and a fundamental comprehension of local dialects, will be considered a significant asset.
• A minimum of 2 years of directly relevant experience in a comparable managerial capacity within the food and beverage industry is required.
• Extensive working knowledge and practical application of MS Excel, Word, & PowerPoint is imperative.
• The role demands an exceptionally high degree of professionalism, coupled with demonstrable expertise in human resources management and a proven track record of sound business acumen.

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.