- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
The Rimrock Resort Hotel Banff, Banff, Canada
__jobinformationwidget.freetext.ExternalReference__
REF39456H
Lead Concierge
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.
We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities
The Lead Concierge is responsible for the day to day supervision of the Concierge Department. Responsibilities include reservations for all activities, restaurants, transportation and spa treatments.
Duties & Responsibilities
- Leading day to day operations of the Concierge desk in an efficient manner
- Working on the floor during peak coverage times
- Expert level knowledge of the Hotel, all its outlets, its layout and services
- Maintaining up to date knowledge of local attractions, activities, events and trends to enhance guest experiences.
- Current expert level knowledge of Banff National Park, activities and dining options
- Daily Supervision of up to 5 staff
- Prioritize and delegate day-to-day tasks to subordinates
- Department inventory control
- Able to train all positions within the Concierge department and Bell department
- Create and conduct performance reviews with the assistance of the Guest Services Management and monitor progress
- Calculate commissions for the department
- Able to complete any duty or responsibility of the Bellman or Doorman as needed
- Designing and implementing new hotel activities and tours
- Post Secondary in Hospitality/Tourism an asset
- Minimum 2 years of hotel experience
- Valid Alberta Class 5 Drivers License & Clean abstract
- Class 4 license an asset
- Ability to speak a second language an asset
- Complimentary meal in our staff cafeteria each shift
- Access to Employee Travel Program
- Discounts on hotel Food & Beverage, Spa and Golf Memberships
Inclusion & Diversity
We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Pullman Jakarta Central Park, Jakarta, Indonesia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Jakarta
Job Category
Rooms
Description
What you will be doing:Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfactionComplete a seamless check in and check out service for all our guestsTo
Reference
8e8cbebb-78ee-4cad-8fe8-ea955527edb6
Expiry Date
01/01/0001
Salary
Location
Novotel Suites Paris Stade de France, Saint-Denis, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Saint-Denis
Job Category
Rooms
Description
Vos missions essentielles :En tant que réceptionniste tournant(e), vous serez bien plus qu'un simple hôte d'accueil. Vous serez le maître de cérémonie qui garantit que chaque client repart avec des so
Reference
f8f85e51-6aa3-4dde-b442-d5f091a95b82
Expiry Date
01/01/0001
Salary
Location
Pullman Paris Roissy-CDG Airport, Roissy-en-France, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Roissy-en-France
Job Category
Rooms
Description
Gérer l’accueil physique et téléphonique de la clientèle Prendre en charge le client de sa réservation à son départ de l’établissement (check-in/check out)Prendre les réservationsGérer les plaintesMe
Reference
ba26a063-f5d5-40ce-b4f6-950ed3b262fd
Expiry Date
01/01/0001
Salary
Location
HANDWRITTEN LEVNI HANDWRITTEN COLLECTION, İstanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
Görevleriniz neler olacak?Misafirlerimizin geldikleri anda kendilerini hoş karşılanmış hissetmelerini sağlamak.Her zaman gülümseyerek onlara yardım elini uzatmak.Bir Bellboy olarak, otele ve işinize o
Reference
903bf985-3c9a-49c3-b755-1980e41848cb
Expiry Date
01/01/0001
Salary
Location
, Manila, Philippines
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Manila
Job Category
Rooms
Description
Leadership skills – collaborative, enabling, and entrepreneurial.High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.Handle guest c
Reference
fee41b26-b11f-493f-a31f-1825ef63355b
Expiry Date
01/01/0001
Salary
Location
Sofitel Sydney Wentworth, Sydney, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Sydney
Job Category
Rooms
Description
As our Front Office Manager, you will be overseeing Reception, Hotel Communications and Concierge areas. You'll drive team engagement, people management, guest feedback & problem resolution and our So
Reference
6f85f566-c780-46d2-9a53-6c79f7e5a50b
Expiry Date
01/01/0001
Salary
Location
Mövenpick Jeddah, Jeddah, Saudi Arabia
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Jeddah
Job Category
Rooms
Description
Review and update the logbook.Check equipment and work setups.Maintain a smart appearance, be well-groomed, and keep a friendly, cheerful disposition at all times.Oversee daily operations and ensure s
Reference
06e5fe21-6ee9-4891-a0bd-905e1fdbd127
Expiry Date
01/01/0001
Salary
Location
, Mumbai, India
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mumbai
Job Category
Rooms
Description
Main Duties:AdministrationLiaise with different departments for smooth and coordinated work.Should ensure that the team members are adhering to the Human Resource policies Customer ServiceResponsible
Reference
97f0619d-9f19-461c-b3d1-5a74d03bc698
Expiry Date
01/01/0001
Salary
Location
Pullman Paris Montparnasse, 14th arrondissement, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
MISSION :Rattaché.e à la Responsable des Services d’Accueil, le/la Responsable de Nuit H/F supervise les activités de nuit relatives à la réception mais également aux autres unités opérationnelles en
Reference
5c22b659-bd75-41d5-9737-2be114038a08
Expiry Date
01/01/0001
Salary
Location
, Blankenberge, Belgium
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Belgium
Job Category
Rooms
Description
Je verwelkomt de klant en geeft uitleg over het hotel, de stad, toeristische attracties, evenementen,…Je bent het aanspreekpunt voor onze gasten en beantwoordt alle vragen met de glimlach zowel persoo
Reference
b38610c1-74bf-46f9-8367-cfd7d274c484
Expiry Date
01/01/0001