Laundry Manager

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• To supervise outsourced laundry services, for quality and standard procedures
• To ensure all the equipment utilized in the laundry is well set-up and maintained and the related instructions and cycles are well adapted and followed-up
• To ensure a correct and economical use of all the chemicals and that the formulas are respected
• To ensure a proper storage of the chemicals, respecting the environmental procedures
• To maintain the linen and laundry par stocks
• To ensure laundry staff has a full knowledge of all the textiles and their proper care
• To constantly check the linen, uniform for cleanliness and defects and to recommend replacement if necessary
• To maintain constant linen flow to the floors and the outlets
• To ensure proper distribution of all articles and efficient handling of guests, managers and employees uniforms
• To maintain a record of consumption of all the chemicals per wash and to prepare monthly productivity report
• To assist laundry and housekeeping operations during daily peak hours
• To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed
• To ensure uncompromising levels of cleanliness and maintenance through each employee’s responsibility
• To maintain complete and readily accessible files
• To continuously study and evaluate the operations and procedures to increase revenue and productivity
• To ensure proper handling of lost and found items
• To participate in monthly inventories
• To follow up daily check lists
• To ensure a proper use of the telephone etiquette as per Rixos standards
• To call the Assistant Executive Housekeeper/ Executive Housekeeper for advice in serious cases or if an approval is required
• To work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it
• To ensure a proper coverage and supervision of the Laundry at all times
• To respect schedules, terms and deadlines as agreed with the Management
• To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news
• To conduct / attend a daily line up briefing with the Laundry team to recapitulate tasks and activity
• To share daily activity highlights with the Assistant Executive Housekeeper and / or Executive Housekeeper, including internal and external guest opportunities
• To assist in fulfilling administrative responsibilities and monitoring activities
• To be an ambassador of the Laundry and of the hotel, in and outside the work place
• To assist in interviewing potential candidates and in new employees integration in liaison with the HR Department
• To create an atmosphere of high morale and a happy working relationship among the staff
• To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction
• To ensure trainings and regular “refresher” courses are conducted and attended as scheduled

• 3–5 years of experience in a laundry management role, especially in a hospitality setting, is commonly required.
• Operational Expertise: Knowledge of laundry equipment, fabric care, and stain removal processes
• Attention to Detail: Precision in inspecting laundry items and maintaining quality standards
• Budgeting and Cost Control: Ability to manage laundry costs, inventory, and ordering supplies
• Health and Safety Compliance: Knowledge of sanitation, safety protocols, and best practices
• Customer Service: Ability to interact with hotel guests if necessary, ensuring high-quality service
• Proficiency in laundry machinery and understanding of the latest laundry technology
• Inventory Management Software skills
• Knowledge of green initiatives or environmentally friendly practices in laundry
• Chemical knowledge
• Leadership and Team Management: Ability to supervise, train, and motivate laundry staff

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21