L&D Manager

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

• Executes all carpenting and associated work to the highest professional standards for the whole complex 

• Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with in-house specialists. 

• Updating of personal training history files of all employees in co-ordination with the Director of Human Resources.  

• Is familiar with Training Guidelines and Human Resources Policy issued by the Corporate. Head Office and ensures that they are applied accordingly. 

• Helps in co-ordinating and supports yearly performance evaluations for supervisory staff together with the Director of Human Resources. 

• Orders and organises distribution of Training Certificates.  

• Ongoing information of arising problems or conflicts within the departments on a confidential basis. 

• Evaluates customer needs from feed back of the guest questionnaires and compiles relevant measures for correction or improvement.  

• Compiles course/training requirements. 

• Compiles and establishes course/training control instruments. 

• Compiles hotel inspection reports, on the job observance. 

• Ensures proper course material and up-dated job descriptions for in-house departmental trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements. 

• Counselling of supervisors/employees in training matters (How to Train, etc.). 

• Establishes monthly reports according to Hotel's/regional office requirements. 

• Maintains a monthly overview of course breakdown and attendance. 

• Co-ordinates up-dating of personal files of employees together with the HR Manager. 

• Prepares his/her financial needs for the financial budget on a yearly basis and discusses it with his/her supervisor.  

• Training of in-house departmental Technical Trainers, selecting of those to cover every required field (How to Train). 

• Conducts, co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors. 

• Ensures that departmental training schedules are established every six months in advance. 

• Co-ordinates training activities with regional or corporate Training departments. 

• Conducts General Training topics and ensures that all new employees are taken care of within the Work Supporter System (always in co-ordination with the Director of Human Resources). 

• Ensures the general orientation during the introduction of new employees. 

• Provides support and supervises the activities of the departmental menntor and checks regularly the proper introduction of new employees 

 Diploma or Bachelor’s Degree in one of the following fields:

• Human Resources Management
• Business Administration
• Hospitality / Hotel Management

Years of Experience

• 8–12 years of experienc

Preferred additional certifications:

• Training of Trainers (TOT)
• Learning & Development (L&D) programs
• Leadership and Performance Management courses