IT Manager

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with curated hotels, eco-lodges and waterways experiences located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

IT Manager

Responsible for overseeing the hotel's IT infrastructure, ensuring reliability, security, and scalability. This involves managing servers, networks, and communication systems. Additionally, evaluates, selects, and implements software to enhance guest experiences and streamline operations, collaborating with vendors for tailored solutions. Develops and enforces data security policies to comply with regulations, staying updated on emerging technologies. Leads the IT team, providing training for skill enhancement, and collaborates with hotel departments to address technology needs, aligning strategies with business objectives. Manages the IT budget for cost efficiency, conducts system audits, ensures user needs are met while complying with regulations, proposes cybersecurity measures, and drafts relevant policies and procedures.

What is in it for you:

• Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
• Ignite your skills with our cutting-edge Academies for rapid professional growth.
• Cultivate your talents and watch your career flourish, locally and globally.
• Drive change through impactful Corporate Social Responsibility activities.
• Immerse yourself in a vibrant work environment with extraordinary colleagues.
• Join us on a direct path to success as we skyrocket to new heights!

Key Responsibilities:

• IT Infrastructure Management: Oversee planning, implementation, and maintenance of hotel IT infrastructure for reliability, security, and scalability. Manage servers, networks, and communication systems.
• Software Solutions: Evaluate, select, and implement software to enhance guest experiences and streamline operations. Collaborate with vendors for tailored solutions.
• Data Security and Compliance: Develop and enforce data security policies, ensuring compliance with regulations. Stay updated on emerging technologies.
• Team Leadership: Lead IT team, fostering innovation and collaboration. Provide training for skill enhancement.
• Collaboration with Departments: Work with hotel departments to address technology needs. Align technology strategies with business objectives.
• Budget Management: Manage IT budget for cost efficiency.
• Auditing and Reporting: Perform system audits and generate performance reports.
• User Needs and Compliance: Ensure IT activities meet user needs and comply with legislation and procedures.
• Cybersecurity: Propose and implement cybersecurity measures to prevent cyber threats.
• Policy Drafting: Draft guidelines, protocols, and functional procedures.

• Education & leadership Experience: Bachelor’s degree in information technology, Computer Science, or a related field. Prior leadership experience in a similar role is required.
• Technical Skills & Industry Knowledge: Understanding of TCP/IP networks. Proficiency in Microsoft Windows applications. Understanding hotel applications is an asset.
• Communication and Interpersonal Skills: Excellent communication and organizational skills. Strong interpersonal and problem-solving abilities.
• Attention to Detail: Highly responsible and reliable with exceptional attention to detail.
• Customer Service: Ability to focus attention on guest needs, always remaining calm and courteous.

​​​​​Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS