Information Technology Coordinator

Our Vision, we make moments

Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results. 

Planning & Organizing:

1. Thinks ahead, developing contingency plans where necessary.
2. Manages time and resources effectively.
3. Sets and strives to achieve high personal performance standards.
4. Plans, organizes and uses a systematic approach to getting things done.
5. Priorities actions and manages tasks through to completion.

Operations:

1. Handle all queries from internal & external customers.
2. Ensure highest guest satisfaction, handle guest queries as priority one.
3. Liaise with Company Auditors.
4. Communicates openly and clearly both verbally and in writing.
5. Develops positive working relationships at all levels.
6. Effectively delegates to get things done.

Administration:

1. Communicate status, risks and opportunities to Director of Information Technology.
2. Responsible for providing uninterrupted service of operating system.
3. Provide training to end user about hardware handling and safe working environment.
4. Ensure users in the hotel have access to programs that is required to perform the job only.
5. Install software in accordance with software licensing laws.
6. Provide education to end users for better use of Information & Technology Systems in the property.
7. Supervises and/or performs the back-up procedures of the software and ensures that total backups are performed at regular intervals and are kept in a secure place to ensure uninterrupted service all the time.
8. Monitors and adjusts file sizes and file activities and analyses problems before they influence the operation.
9. Scans all storage material regularly for viruses, ensure virus detection software is active all the time.
10. To carry out any other reasonable duties and responsibilities as assigned.

•    Strong leadership and interpersonal skills
•    Excellent communication and customer contact skills
•    Results and service oriented with an eye for details
•    Ability to multi-task, work well in stressful & high-pressure situations
•    A team player & builder
•    A motivator & self-starter
•    Well-presented and professionally groomed at all times