In-Room Dining Order Taker

Raffles Hotels & Resorts is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts extends beyond location, decor or amenities. The colleagues are inspired by the Raffles brand promise: “Raffles is an oasis for the well travelled, offering emotional luxury.” Stories of excellence are widely shared and celebrated, creating a sense of pride and inspiration. Together, we are committed to building a highly engaged workforce and creating a great workplace culture.

Raffles Jakarta is located in the central business district within Ciputra World 1, a prestigious emerging commercial club comprising a shopping mall, an office tower, Raffles Residences tower and the Ciputra Artpreneur art museum and theatre.  Raffles Jakarta features 173 well-designed rooms and suites exuding the elegant style of Raffles hotels around the world, and the Raffles Club.  Food & beverage venues include Raffles’ iconic Writers Bar, the innovative all-day dining Arts Café, Raffles Patisserie, and the Dining Room, a venue for bespoke dining experiences. The 2,600 square meter ballroom is one of the largest in Jakarta, and along with state-of-the-art meeting rooms are the city's finest venues for social events and conferences.  For leisure, the hotel offers a Raffles spa, gymnasium, outdoor pool, Jacuzzis, Navina pool bar, tennis courts and a jogging track.  The décor of Raffles Jakarta features unique concepts of art and colours, with inspiration drawn from the distinctive style of renowned Indonesian artist Hendra Gunawan.

“Embark on a unique career experience, a joyful journey of self-discovery” is our talent development motto. At Raffles Jakarta colleagues are passionate about transforming, assisted by the leadership team through mentoring and coaching sessions with great conversations that enable them to feel free to discover and unleash their unique potentials to achieve excellence.

 If you would like to continue your episodes of excellence with Raffles Jakarta and at the same time focus on becoming your better self, consider joining us as:

In-Room Dining Order Taker

The position of In-Room Dining Order Taker serves the essential purpose of providing exceptional in-room dining experiences to guests. As an In-Room Dining Order Taker, the primary responsibility is to receive and process guest orders accurately and efficiently, ensuring prompt delivery of high-quality food and beverage items to the guest's room. This role plays a crucial part in maintaining the hotel's reputation for excellence by ensuring that guests receive personalized, professional, and memorable dining services tailored to their specific preferences and requirements. The In-Room Dining Order Taker acts as a key point of contact for guests, offering menu recommendations, taking special requests, and ensuring exceptional service standards are upheld. This position requires excellent communication skills, attention to detail, and a passion for delivering unparalleled guest satisfaction. 

1. Education: A high school diploma or equivalent. Additional education or certifications in hospitality, food and beverage service, or a related field is advantageous. 
2. Previous Experience: Prior experience in a similar role, preferably within the food and beverage department of a luxury hotel or upscale restaurant, is preferred. Experience in room service or order taking is highly beneficial. 
3. Menu Knowledge: Strong knowledge of the hotel's food and beverage offerings, including the menu items, ingredients, and preparation methods, is necessary. Familiarity with dietary restrictions, allergens, and special requests is important for accommodating guest preferences. 
4. Attention to Detail: Being detail-oriented is essential to accurately record guest orders, ensuring they are prepared and delivered according to specifications. Attention to detail also extends to billing accuracy and handling any special requests or modifications. 
5. Teamwork and Adaptability: The ability to work effectively as part of a team is important, as the In-Room Dining Order Taker needs to collaborate with various departments, including kitchen and bar staff, to ensure smooth operations. Being adaptable to changing situations and able to handle multiple tasks simultaneously is valuable. 
6. Computer Skills: Basic computer skills, including familiarity with order-taking systems and point-of-sale (POS) software is required.
7. Professionalism and Poise: Maintaining a professional and polished appearance, as well as demonstrating a friendly and composed demeanor, is crucial in providing a positive guest experience. 
8. Food Safety and Hygiene: Knowledge of food safety regulations and adherence to proper hygiene practices is vital to ensure guest health and safety.