- Full-Time
- Permanent
- FAIRMONT
- Food & Beverage
__jobinformationwidget.freetext.LocationText__
Fairmont The Palm, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF26550T
In Room Dining - Order Taker
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids’ Club.
- Is responsible for answering all telephone calls and prioritizing said calls.
- Must have very good telephone etiquettes.
- Is directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
- Should have good knowledge of room service menu's and ongoing promotions in other F&B outlet.
- Should be able to provide recommendations and suggestions to guests upon request.
- Is knowledgeable of all services, facilities and products offered by the hotel.
- Considers the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
- Displays excellent conversation skills and selling techniques at all times.
- Pays attention to guest orders, and know the menu thoroughly.
- Writes down all information’s clearly. Highlight special requests.
- Communicates with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
- Informs the guest of approximate delivery time according to time evaluation system established by the Outlet Manager and the Sous Chef.
- If the order has not been sent, up by this time, calls the guest to apologies and re-evaluate the delivery time.
- Ensures correct posting in POS system for communication to the service and kitchen department.
- Is able to perform all duties and tasks per the tasks required at the outlet.
- Assists the department to drive guest satisfaction by providing consistent guest experiences.
- Coordinates with Room Service Waiter/ Waitress, Supervisor & Minibar Attendant.
- Reports positive and constructive guest feedback to the manager.
- Promptly handles guest queries, complaints and all issues in a professional manner.
- Has the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
- Ensures proper handover is given to the next shift.
- Reports cleanliness and maintenance issues to the immediate supervisor.
- Assists in carrying out scheduled inventories of products and operating equipment
- Ensures that the place of work and surrounding area is kept clean and organized at all times.
- Ensures proper appearance and grooming while on duty.
- Performs any other assigned reasonable duties and responsibilities as assigned.
- Excellent communication skills in English, both written and verbal; knowledge of Arabic is an advantage
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements:
Please note that you must be eligible to live and work in Dubai.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Rio de Janeiro Copacabana, Rio de Janeiro, Brazil
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Food & Beverage
Description
Responsável pela realização de eventos sociais e banquetes, estabelecendo diretrizes de forma a garantir o alinhamento à estratégia estabelecida, a fidelização dos clientes e o contínuo crescimento co
Reference
02861ef1-bbda-4cd3-8959-37f72f170a0c
Expiry Date
01/01/0001
Salary
Location
Sofitel Rio de Janeiro Ipanema (Abertura em 2024), Rio de Janeiro, Brazil
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Food & Beverage
Description
Responsável por supervisionar a equipe de garçons e auxiliares, organizando escalas, delegando tarefas e garantindo o cumprimento dos padrões de atendimento. Atua na recepção de clientes, assegurando
Reference
e3322252-71d8-4743-ad34-a4f239d032f2
Expiry Date
01/01/0001
Salary
Location
Sofitel Rio de Janeiro Ipanema (Abertura em 2024), Rio de Janeiro, Brazil
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Food & Beverage
Description
Responsável por supervisionar e desenvolver a equipe de Alimentos e Bebidas, assegurando altos padrões de serviço, higiene e atendimento personalizado. Atua no controle de inventário e custos operacio
Reference
45e29928-a83b-41f4-94fd-3e1c2895fce8
Expiry Date
01/01/0001
Salary
Location
Sofitel London St James Hotel, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
London
Job Category
Food & Beverage
Description
Are you a passionate and skilled Pastry Chef seeking a new opportunity to showcase your talents in a Michelin-starred restaurant? Join the pastry team at Wild Honey St James, within the luxurious ambi
Reference
165192f1-abda-4af7-978b-ec1d0d27dfd8
Expiry Date
01/01/0001
Salary
Location
, Mumbai, India
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Mumbai
Job Category
Food & Beverage
Description
Main Duties:Administration: To discharge the duties effectively and efficiently.Customer Service: Responsible for efficient liasoning with internal customers like Executive Chef, F & B Manager, Materi
Reference
0fdfa297-c2db-45c6-9b13-8f3b60be0dff
Expiry Date
01/01/0001
Salary
Location
Fairmont Hotel Vancouver, Vancouver, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Food & Beverage
Description
Banquet ManagerAre you passionate about creating memorable events? As a Banquet Manager, you’ll play a key role in elevating the guest experience by leading a dynamic team to deliver exceptional servi
Reference
7c224bdc-e0e9-40ee-a8df-fd689c227a9b
Expiry Date
01/01/0001
Salary
Location
Fairmont Vancouver Airport, Richmond, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Richmond
Job Category
Food & Beverage
Description
Junior Server As a Junior Server with Fairmont Vancouver Airport, you are an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attent
Reference
9999630a-f098-400a-ad5c-1c61057612fe
Expiry Date
01/01/0001
Salary
Location
The Rimrock Resort Hotel Banff, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Banff
Job Category
Food & Beverage
Description
Greet guests upon entry, escort to tables, and share and collect any pertinent informationSupport team members with service, buffet and table maintenance, and table re-settingQuality-check food and be
Reference
1466808d-f051-49c9-9f54-05ce8a3931c0
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Food & Beverage
Description
The Fairmont Chateau Lake Louise is seeking a dynamic Restaurant Supervisor/Sommelier. This position is ideal for the individual who aspires to lead our front-of-house team across multiple outlets and
Reference
ce4039fe-c374-4ab2-bd01-5b3431ba2b1f
Expiry Date
01/01/0001
Salary
Location
Raffles Boston, Boston, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Boston
Job Category
Food & Beverage
Description
In this role, you will be responsible for maintaining, restocking, and accurately recording guest room minibar consumption while upholding the highest standards of service and presentation. You will p
Reference
d307675b-b75f-4c9d-a5d5-2f76198165d7
Expiry Date
01/01/0001