1. Full-Time
  2. Permanent
  3. Mama Shelter
  4. Talent & Culture


, Belgrade, RS





Global Shared Platform

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

As the Human Resources Assistant and ambassador of the Mama brand, while representing the Company, you are expected to embody the Mama Spirit. Being genuine, kind, considerate, courteous, thoughtful, positive and respectful to ALL Mama Family Members, guests, vendors, contractors and anyone on the Mama Shelter premise is essential to you performing your position here at Mama Shelter satisfactory. This also includes being mindful of these characteristics while representing Mama Shelter at any time. Mama is like an urban kibbutz, providing our guests with a fun, friendly, personal human experience and Family with an exciting, enjoyable place to work and your attitude is vital to Mama’s success.

Human Resources Assistant directly reports to Human Resources Manager.

Objectives: Working with a team to attract and retain top talent and create a highly effective and motivated team in a fun work environment where everyone has the opportunity to achieve. Provide support and professional expertise to managers in harmonizing organizational culture and business strategy, including strategic business planning, management of changes in the organization, organizational design, assessment of the state of the organization, group dynamics and team development.
Implementing and overseeing the full range of HR generalist functions in close collaboration with operational managers to ensure HR activities, initiatives and advice are aligned with policies, best practices and business objectives.

Main duties and responsibilities:

  • Assisting with day to day operations of the HR functions and duties
  • Prepares all documentation in the field of personnel affairs.
  • Follows the deadlines related to the application/change/deregistration of the mandatory social insurance of employees
  • Keeping records in the field of personnel issues (keeping and arranging personnel documents, records of annual vacations, control of attendance at work, etc.)
  • Updating and mintaining the employee database
  • Preparing decisions on annual leave, as well as all other decisions from the employment relationship
  • Coordination regarding the issuance of certificates related to the legal status of employees
  • Operational contacts with competent funds and institutions related to this area
  • Communication with employees on a daily basis in order to collect data and provide information
  • Assisting in the recruitment and selection process
  • Ensures that the database for selection and recruitment is up-to-date and continuously works on its improvement
  • Participation in conducting interviews and exit interviews
  • Participation in the development of a stimulating corporate culture
  • Assists with internal communication and internal employee events (birthdays, staff parties, etc.)
  • Assisting in the creation and updating of internal procedures and instructions
  • Participation in the implementation of the occupational health and safety program and maintenance of accompanying documentation
  • Monitoring of legal regulations related to the employment relationship
  • Creation of reports in the field of personnel issues for the needs of the Company and immediate management


  • Minimum 2 years of experience on the same or relevant position
  • Working knowledge of relevant legislations to ensure compliance
  • Excellent writing and oral skills
  • Friendly attitude, outgoing personality, ability to communicate well with all levels
  • Good command of English
  • Good computer skills 
  • Excellent organization, time and management skills and ability to prioritize projects with conflicting deadlines and urgency
  • Works great in a team.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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