Talent and Culture Executive

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. 

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

The Talent and Culture Executive is a key role within our Talent & Culture team. The role is pivotal in delivering excellence in our colleague experience. The Talent & Culture Executive will be passionate about colleague engagement and building relationships across every department in the hotel.

The Talent & Culture Executive will work closely with the Talent & Culture management in a variety of areas inclusive of colleague engagement, compensation and benefits and colleague communication.

RESPONSIBILITIES

Internal Communication and Engagement:

• To be creative and design our weekly newsletter that is received by our colleagues weekly on multiple communication platforms.
• Responsible for ensuring all communication platforms are up to date inclusive of our digital notice boards, LXP platform and social media.  
• Managing and responsible for designing and creating new content for the colleagues Instagram page.
• Designing posters and campaigns for social activities and our colleague benefits.
• Responsible for liaising with our colleague representatives for our monthly ‘Be Connected’ meetings inclusive of diary management, invitations and power point presentation.
• Diary management: Liaising with colleagues for scheduling of events.

• Arranging the celebration for colleague birthday and length of service awards.
• Responsible for all ordering of colleague gifting for colleague celebrations.  
• To arrange celebrations for achievements and recognition awards.  
• Assist in the preparation for events and colleague engagement activities.

Colleague administration and compliance:

• Maintain accurate and confidential employee records to ensure compliance.
• Update T&C databases and systems regularly.
• Be fully proficient in carry out Right to Work checks and responsible for running a monthly audit on Right to Work Checks.
• Responsible for preparing reports for Talent & Culture management, such as headcount, leavers, sickness & probation reports.
• Liaise with the finance department to ensure the payroll processing is accurate each month.
• Support the administration of colleague benefits programs, including enrolments and changes. (Heartists cards, Medicash, Eye test vouchers…)
• Ensure leaver process has been completed and process leavers on payroll system. All trackers are to be maintained.
• Manage all invoice processing on internal system inclusive of raising PO’s for Talent & Culture.
• Responsible for ensuring office supplies in stock, printer paper etc.
• Support with Time & Attendance, Locker allocation etc. During Induction
• Processing paperwork and supporting in meetings for maternity and paternity leave and pay, on the behalf of Talent & Culture management.
• Processing payroll variations and documentation ensuring accuracy.
• Tracking all probations of colleagues and sending reminders to Heads of Department.
• Supporting with leaver exit interviews to understand the colleague experience.
• Minuting meetings and arranging transcripts for Talent & Culture Management.

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.