Housekeeping Supervisor

Nestled in the heart of Wellington, Sofitel Wellington epitomizes unparalleled luxury and sophistication. Seamlessly combining modern elegance with timeless charm, offering discerning travellers an exquisite experience like no other. 

We are looking for a Lead Ambassador for Sofitel Wellington as Housekeeping Supervisor. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Our Ambassador will be:

• Leading a team of ambassadors and ensuring your department has an unwavering standard of cleanliness, quality and efficiency to deliver the Sofitel standard.
• A strong communicator, who is highly organised, motivating and empowering who inspires their team to produce a luxury standard of service
• Work with the Manager and Assistant Managers to ensure the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.
• Daily room allocation, assigning the Room Attendant team the rooms and tasks in conformance with business demand and hotel standards and ensuring the best use of resources and efficiency
• Conducting daily team briefings, including hotel movement and guest feedback, ensuring all relevant information passed onto staff. Clean all back of house areas with the exception of the kitchen and stores.
• Ensure Ambassadors attend training programmes and meetings to constantly improve skills and knowledge.
• Perform daily checking of bedrooms and designed public and staff areas to maintain standards.
• Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
• Assist with regular equipment, amenities and linen stock taking.
• Recording maintenance issues reported by guests and Ambassadors in hotel PMS system, inspecting rooms to ensure standards are met prior to returning to hotel inventory.
• Ensure the correct handling of guest laundry and lost property.
• Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.

Must be available weekends.

• Experience in a supervisory role within a Hotel and collaborating with business stakeholders
• Have the ability to adapt to shifting priorities and align activities to meet organizational goals
• Strong presentation skills and organisational skills
• High degree of self-awareness with demonstrated aptitude for self-improvement

Employee Benefits:

• Staff meals on duty
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Providing pathways for career advancement within the Accor network worldwide
• Opportunity to develop your talent and grow within your property and across the world!
• Staff celebration & tenure recognition
• Uniform provided & laundered
• On-going training, learning and development

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.