Company Description
MAMA?
Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
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Our commitment to diversity and inclusion:
Mama is an inclusive company, and our ambition is to recruit and promote diverse talent.
Job Description
🌟 THE MISSION
You’re part of the team behind Mama’s comfort 🛏️✨ — making sure every room, corridor and corner feels spotless, welcoming and unmistakably Mama.
As our Housekeeping Supervisor, you’ll be hands-on, visible and close to the action. You’ll support the Executive Housekeeper, lead the team on the floor and make sure every detail is delivered to the right standard, every day.
You don’t just check rooms — you help create a place guests want to come back to.
HERE’S WHAT YOU’LL BE RESPONSIBLE FOR
🧼 Cleanliness Champion
- Supervise the daily cleaning and presentation of guest rooms and public areas.
- Conduct room and public area inspections to ensure Mama’s standards are consistently met.
- Ensure housekeeping procedures, hygiene and safety standards are followed.
👥 Team Leader & Coach
- Supervise, support and motivate the housekeeping team throughout the shift.
- Allocate daily tasks and ensure colleagues have the tools and information they need to deliver great work.
- Coach team members and provide feedback to support their development.
⚡ Daily Operations Expert
- Coordinate room assignments, priorities and workload based on occupancy and operational requirements.
- Work closely with Front Office to ensure room status is accurate and rooms are released on time.
- Liaise with Engineering on maintenance issues and follow up to ensure rooms are returned to service promptly.
🛎️ Quality & Guest Experience
- Respond promptly to guest requests and housekeeping-related concerns.
- Follow up on VIP rooms, special requests and any specific guest requirements.
- Help resolve issues quickly while keeping the guest experience at the centre.
📦 Stock & Inventory Support
- Monitor linen, amenities and cleaning supplies and report shortages or discrepancies.
- Support appropriate stock control and minimise wastage.
🤝 Collaboration Champion
- Maintain strong communication with Front Office, Engineering and other departments.
- Ensure clear handovers between shifts so nothing gets missed.
Qualifications
MADE FOR YOU… ONLY IF ✨
- You have previous housekeeping experience in a hotel environment, ideally within lifestyle, luxury or design-led hospitality.
- You have supervisory experience and enjoy being hands-on with your team.
- You have a sharp eye for detail and genuinely care about cleanliness and presentation.
- You’re organised, proactive and able to manage priorities in a fast-paced environment.
- You’re approachable, supportive and confident leading a diverse team.
- You’re guest-focused and comfortable handling requests and concerns professionally.
- You communicate clearly and work well across departments.
- You take pride in your work and lead by example.
YOUR LITTLE EXTRAS 🎯
- Pre-opening experience? Big plus 🏗️✨
- Experience with a lifestyle or design-led hotel brand.
- You enjoy working in an energetic, social environment.
- You bring Mama energy — warm, genuine, playful and ready to get stuck in. 🎶🔥
WORK AUTHORISATION 🌍
- Applicants must already hold valid work rights/work authorisation for South Africa. Visa sponsorship is not available for this position. Candidates must be legally eligible to work in the country where the role is based.
Additional Information
Next, we're sure you know the tune 🎶:
- First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
- First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
- Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang!
- Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.
