Housekeeping Recruitment and Training Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Reporting to the Director of Housekeeping, this position is responsible for supporting our mission to Turn Moments into Memories for our guests. You will oversee all Housekeeping training and development including implementing internal training initiatives designed to engage, educate and excite our Housekeeping colleagues.
Your leadership skills and the values you model will inspire your team – not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont.

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Conduct regular inspections of all guest rooms
• Oversee and manage the learning and development for all Housekeeping colleagues in the hotel.
• Manage the hotel’s Applicant Tracking System (SmartRecruiter) and stay up to date on requisitions and candidate pools
• Work with Department heads to ensure accurate and up to date recruitment needs
• Conducting interviews to fill open positions, assessing candidate skills and competencies.
• Collaborate with Talent Acquisition Team to ensure policy and procedures are being followed
• Develop training and development programs and objectives.
• Attend regularly scheduled departmental meetings
• Follow departmental policies and procedures
• Conduct colleague performance evaluations and 121’s on a timely basis, including corrective action and coaching
• Plan and execute all yearly staff events
• Other duties as assigned

Your experience and qualifications includes:

• Previous Housekeeping experience is an asset
• Proficient in the use of relevant software an asset (e.g. Microsoft Office, Opera)
• University degree or college diploma in hospitality management an asset
• Excellent communication and interpersonal skills
• Ability to maintain high service levels under pressure
• Demonstrates initiative, and the ability to multitask and work with minimal supervision
• Proven ability to successfully lead and motivate colleagues
• Ability to meet the physical requirements of the role, including: constant standing and walking throughout shift, frequent kneeling, pushing, pulling, lifting, occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Applicants must be legally authorized to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS