Director of Rooms

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits. Join our Fairmont family today!

Director of Rooms

Reporting to the Director of Operations, the DOR will lead the Front Office, Royal Service, Reservations, Concierge, Housekeeping, Guest Services and Fairmont Gold departments. This is a hands on role that provides strategic leadership and functional guidance to operational leaders and partners. The DOR works closely with other executive committee members and department heads to support guest service and colleague engagement throughout the hotel while at the same time maximizing overall hotel performance.

What you will be doing:  

• Contribute as a key member of the Hotel Executive Committee, driving employee engagement, RPS and profitability
• Ensure all Rooms Division leaders consistently uphold luxury service standards.
• Maintain compliance with all Brand and Service Standards (LQA) across the Rooms Division through compliance audits on an ongoing basis to assist in the development of training programs and performance gaps.
• Address and resolve guest and colleague concerns promptly and professionally.
• Foster a culture where colleagues exceed guest expectations and are provided with career development opportunities.
• Oversee all Rooms-related renovations and public area projects.
• Collaborate with the Director of Engineering to prioritize and address outstanding work orders for guest rooms, public areas, and the guest fleet.
• Work with Engineering and Housekeeping to ensure guest room preventative maintenance and deep cleaning is conducted bi-annually.
• Conduct a full monthly evaluation of all online guest-facing tools to ensure accuracy and brand compliance.
• Facilitate and coordinate marketing initiatives, sales site visits, and special requests from other departments.
• Support and promote the Global Leadership Program, providing coaching and mentorship to junior leaders and colleagues.
• Lead recruitment, onboarding, and training efforts for leaders and colleagues.
• Drive employee engagement across all Rooms departments and contribute to executive team strategies.
• Engage with all hotel departments through participation in meetings and committees as required.
• Implement and uphold Health & Safety mandates, including WCB policies and practices.
• Ensure division representation in key hotel committees (DEI, Heartist, Sustainability, YouDay, Health & Safety).
• Champion ESG initiatives and identify innovative environmental opportunities within the division.
• Promote AccorHotels’ DEI philosophy and values throughout the Rooms Division.
• Oversee the performance review process for the division, ensuring continuous development and accountability.
• Actively participate in the hotel’s Revenue Management Team.
• Optimize revenue opportunities for the rooms division while maintaining effective cost control practices.
• Lead crisis management efforts for the division and play an active role in the hotel’s crisis management team.
• Develop and execute and operating business plan and prepare and execute annual capital plans.
• Actively contribute to the hotel’s strategic plan.
• Maintain strong relationships with business partners.
• Stay ahead of industry trends, identifying opportunities for innovation in products and services.
• Carry out any other tasks as assigned.

• Previous Rooms Division leadership experience in luxury hotel required
• Previous hotel experience in a similar role in a luxury hotel of 400 rooms or more preferred
• Comprehensive knowledge of Front Office and Housekeeping operations, policies and procedures
• Proven ability to effectively lead, motivate, coach and develop your team
• Strong guest service orientation and training skills background
• Self‑motivated, with the ability to make effective decisions
• Ability to maintain high service levels under pressure
• Ability to consistently stand and walk through out shift

Visa Requirements: Applicants must be legally eligible to work in Canada. 

Job Perks & Benefits:

• Complimentary meal while on duty
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.