Housekeeping Operations Manager

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity. 

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Follow departmental policies, procedures and service standards
• Oversee daily operations of the Housekeeping and Laundry departments as assigned
• Ensure the highest standards of cleanliness in accordance with the Hotel standards, policies and procedures
• Maintain the adherence to Fairmont brand standards
• Assist in effectively managing employee relations within the department
• Handle guest complaints and follow through on action required
• General office administration which includes payroll, scheduling, ordering supplies and inventory control
• Assist in the organization and actively participates in the monthly department communication meetings
• Ensure all employees are trained to work safely
• Progressive evaluation of staff performance in collaboration with their direct supervisors
• Maintain and creating initiatives in support of our Brand constituents.
• Monitor health and safety regulations and W.H.I.M.S. training
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles   
• Follow all safety and sanitation policies
• Other duties as assigned

Your experience and skills include:

• Previous Supervisory experience required
• 3 years of Housekeeping experience, preferably in a 4 or 5 star property
• Strong organization and communication skills necessary
• Laundry experience an asset                           
• Valid Alberta driver’s license required
• Computer literacy in Property Manager, Excel, Word
• Post Secondary Degree or Diploma in Hotel Management an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

• Sitting: 2-3hr/day
• Walking: 5-6hr/day
• Standing: 1-2 hr/day
• Bending/Reaching: 1-2 hr/day
• Pushing/pulling: 1 hr/day
• Physical Effort: could be lifting up to 50 lbs
• Visual Effort: high
• Environmental Stress: busy atmosphere; indoors and outdoors work required in seasonal elements; high noise level; work with hazardous machinery

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS