Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We're looking for an experienced and detail-oriented Housekeeping Manager to join our team in Chennai, India. In this pivotal role, you'll lead our housekeeping operations with excellence, ensuring that every guest experience reflects our commitment to cleanliness, comfort, and outstanding service. You'll manage daily operations, mentor your team, and collaborate across departments to maintain the highest standards of hospitality. If you're passionate about creating immaculate environments and inspiring your team to exceed expectations, we'd love to hear from you.
- Lead and manage the day-to-day operations of the housekeeping department while maintaining consistent service standards and quality benchmarks
- Oversee the preparation and maintenance of all guest rooms, common areas, and VIP spaces to ensure they meet or exceed organizational standards
- Address guest concerns promptly and professionally, logging issues and coordinating with relevant departments to resolve them efficiently
- Train, mentor, and develop housekeeping staff in proper procedures, equipment usage, and best practices to establish departmental efficiencies and foster a culture of continuous improvement
- Manage team scheduling, resource allocation, and workload distribution to optimize productivity and ensure adequate coverage
- Monitor inventory levels, manage supplies, and coordinate with vendors to maintain cost-effectiveness without compromising quality
- Collaborate with Front Office, Engineering, and other departments to coordinate guest services and resolve emerging issues transparently and decisively
- Implement and enforce health, safety, and sanitation protocols to ensure compliance with organizational policies and regulatory requirements
- Track and analyze performance metrics and key performance indicators (KPIs) to identify opportunities for improvement and drive operational excellence
- Conduct regular inspections and quality audits to maintain standards and provide constructive feedback to team members
- Foster an inclusive, supportive team environment that encourages open communication, professional growth, and employee empowerment
Qualifications
- Minimum of 2-3 years of experience in a housekeeping supervisory or Rooms Division management position with proven team leadership and training capabilities
- Demonstrated ability to manage multiple projects, priorities, and deadlines while maintaining composure and effectiveness under pressure
- Strong organizational and time management skills with a meticulous eye for detail and a standards-oriented approach
- Excellent interpersonal and communication skills with the ability to build rapport with guests, staff, and cross-functional teams
- Proven results-oriented mindset with the ability to make sound decisions and empower employees to exceed guest expectations
- Proficiency in scheduling software, inventory management systems, and basic computer applications
- Knowledge of health, safety, sanitation, and housekeeping best practices and compliance standards
- Strong problem-solving abilities with a proactive, innovative approach to operational challenges
- Budget management and cost control experience
- Conflict resolution and employee relations skills
- Ability to work flexibly, including potential weekend and evening shifts as needed
- High level of customer focus with a commitment to delivering exceptional service
- Analytical mindset with the ability to track and interpret performance data
