Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.
Job Description
Lead and manage all daily aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
Assist in hiring, training, coaching, evaluating and managing colleagues to ensure they have adequate guidance and resources to achieve department objectives
Contribute to a fun and engaging work environment for the Housekeeping team
Ensure standards are met to maintain department objectives, specifically brand compliance standards (LQA) for guestroom cleanliness and service
Take ownership of situations and tasks by fully understanding the issue, asking for help when needed, communicating progress and delivering results effectively and efficiently
Monitor inventory items to ensure proper control, the ability to facilitate guests' needs and maintenance of room quality brand standards
Assist with the evaluation and implementation of programs to promote brand standards, increase service levels, and ensure consistency and effectiveness of all areas within the department
Perform regular guestroom inspections to ensure consistent quality of room product. Assist with room cleanliness.
Communicate areas that need attention to colleagues and follow up to verify understanding and completion of tasks
Participate in regularly scheduled departmental meetings and communicate a clear and consistent message regarding the departmental goals to produce desired results
Manage the department budget in a fiscally responsible manner
Balance operational, administrative and colleague needs
Maintain cleanliness of both Heart of the House and Front of the House spaces
Follow all safety and sanitation policies and procedures
Qualifications
Previous luxury Hotel experience required, Rooms leadership an asset
Computer literate in Microsoft Window applications required, and OPERA PMS advantageous
University/College degree in a related discipline an asset
Proven experience with collective bargaining agreements
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible and reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Well-presented and professionally groomed at all times
