Company Description
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We're looking for an experienced and detail-oriented Housekeeping Manager to join our team in Mysuru, India. In this pivotal role, you will oversee all housekeeping operations, ensuring our facilities maintain the highest standards of cleanliness, organization, and guest satisfaction. You'll lead a dedicated team, manage departmental budgets, and drive continuous improvement initiatives while upholding our brand standards and safety protocols. This is an excellent opportunity for a motivated professional who thrives in a fast-paced environment and is passionate about creating exceptional spaces.
- Oversee day-to-day housekeeping operations to ensure all facilities and guest rooms are maintained to the highest standards of cleanliness and organization
- Lead, mentor, and motivate the housekeeping team, providing clear direction on duties, delegated tasks, and performance expectations
- Develop and implement scheduling systems to optimize workforce efficiency and ensure adequate staffing levels across all shifts
- Ensure strict compliance with local regulations, company policies, and brand standards related to safety, sanitation, and cleanliness protocols
- Manage departmental budgets effectively, monitor expenses, and identify cost-saving opportunities without compromising quality standards
- Conduct regular quality inspections and audits to maintain consistent service delivery and address any deficiencies promptly
- Collaborate with other departments to coordinate services and resolve operational challenges in a transparent and professional manner
- Analyze performance metrics and key performance indicators to track progress toward departmental goals and milestones
- Manage vendor relationships and coordinate procurement of housekeeping supplies and equipment
- Provide training and development opportunities to team members, fostering a culture of continuous improvement and professional growth
- Handle guest concerns and complaints with empathy and professionalism, ensuring swift resolution and customer satisfaction
- Maintain detailed records and prepare reports on departmental performance, staffing, and budget utilization
Qualifications
- Minimum 6 years of professional experience in housekeeping operations, with at least 3 years in a management or supervisory capacity
- Proven expertise in team leadership, staff scheduling, and human resources management
- Strong proficiency with MS Excel, Word, and PowerPoint for reporting and data analysis
- Solid understanding of budget management, cost control, and financial analysis
- Comprehensive knowledge of housekeeping standards, safety protocols, and brand compliance requirements
- Excellent organizational and time management skills with the ability to prioritize multiple tasks effectively
- Strong analytical and problem-solving abilities with a detail-oriented approach
- Exceptional communication and interpersonal skills with the ability to collaborate across departments
- Demonstrated ability to motivate teams and foster a positive, inclusive work environment
- Experience with quality assurance processes and performance metrics analysis
- Knowledge of housekeeping equipment, cleaning supplies, and maintenance procedures
- Flexibility and resilience in adapting to changing operational demands and priorities
- Customer-focused mindset with a commitment to delivering exceptional service standards
