Housekeeping Manager

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

• Ensure all departmental service standards and sequences of service are being upheld.
• Work collaboratively with all housekeeping partners on a day-to-day basis.
• Maintain a close relationship with the Front Office and Engineering Team.
• Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary.
• Keep control of daily financial reports, updating profit and loss for each month end.
• Control departmental operating expenses and labor costs, improving departmental revenues when possible. Monitor all labor and payroll costs.
• Keep controls of purchasing system(s).
• Observe, teach and develop team members.
• Responsible for all union communication (if applicable).
• Ensured all grounds are maintained to SLS standard of service and design. Train and develop team to meet standards.
• Manage Capital Expenditure projects directed to housekeeping areas.
• Create new initiatives to improve efficiency of guest standards and operational improvements.
• Establish relationships with other companies in the hospitality industry. 

What we're looking for...

• Minimum of 2 years of housekeeping experience in a similar role, preferably in an upscale or luxury brand hotel.
• Previous experience with pre-opening of a hotel is a big plus.
• Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
• You want to be part of a team that works hard, supports each other and has fun along the way.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.