- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Dallas, Dallas, United States
__jobinformationwidget.freetext.ExternalReference__
REF41893G
Housekeeping Floor Supervisor
Region
Luxury & Lifestyle
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.
Supervise, train and inspect the performance of assigned Room Attendants, Turndown Attendants, Housepersons, Lobby Attendants, and Linen Runners, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge at all times of:
- all hotel services/features and hours of operation.
- all guest room layouts, bed types, décor, appointments, amenities, locations, number/names.
- housekeeping services available for guests.
- available laundry/dry cleaning services and hours of operation.
- Verify room status on A.M. report; report discrepant rooms; prioritize and update status of checkout rooms.
- Ensure that assigned staff has reported to work; document any late or absent employees.
- Coordinate breaks for assigned staff.
- Review priority of assignments to staff & help prioritize room-cleaning list.
- Maintain accurate record of radios and ensure security of keys.
- Communicate additions or changes to the assignment sheets as they arise throughout the shift.
- Inspect supply levels of floor closets. Assign designated personnel to rectify any deficiencies.
- Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
- Inspect rooms cleaned by assigned Room Attendants, using designated checklist. Directly contact Room Attendant and relay any deficiencies to be corrected.
- Update room status via the guest room phone, after approving cleanliness and condition in accordance with departmental standards.
- Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
- Check DND rooms and verify status.
- “Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendant's have changed bed sheets. Counsel Room Attendants on any discrepancies.
- Complete work orders for maintenance repairs and submit to Housekeeping Administrative Assistant. Contact Engineering directly for urgent repairs.
- Conduct training of staff as assigned.
- Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of colleagues.
- Document pertinent information in department log book.
- Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
- Assist in other areas of Housekeeping as assigned.
- High school graduate, some college.
- 3 years experience as Room Attendant.
- Knowledge of proper cleaning techniques, requirements and use of equipment.
- Knowledge of proper chemical handling.
- Some English required; fluency in English, both verbal and non-verbal, is preferred.
- Compute mathematical calculations.
- Supervisory experience.
- Fluency in a second language, preferably Spanish.
- Previous guest relations training.
What’s in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academy designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgement.
- follow directions thoroughly.
- understand guest’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
- ascertain departmental training needs and provide such training.
- direct performance of staff and follow up with corrections when needed.
- Input and access information in the property management system/computers/point of sales system.
- Other duties as assigned.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
FAIRMONT FAIRMONT UDAIPUR, Udaipur, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
Our Front of House team are the greatest ambassadors for our resort, delivering a courteous and welcoming greeting to every guest who passes through our doors, and playing an integral part in their ex
Reference
a2820a23-3cc9-42cc-884b-d711159d897f
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FAIRMONT UDAIPUR, Udaipur, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
As a Concierge Executive, you will be the face of our organization, providing exceptional service and assistance to clients and guests. Your primary responsibility will be to anticipate and fulfill th
Reference
5e7d74f9-5e7f-4622-baad-19705bdd9b97
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai Jumeirah Beach, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Customer Satisfaction (Guest Feedback, Social Media Review). Financial Performance (Up-selling, Room Revenue, Operation Auditing). Showing Initiative, Problem Solving, Staff Training, Team Leading.
Reference
e28af3b6-f98e-4d2b-a4cb-37c54b7cbe5d
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Jumeirah Beach, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Greet and welcome guests with confidence in a friendly manner and high standard of social skills.Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/
Reference
e7a6460b-0dcd-4d56-8a63-9bcf59945bc6
Expiry Date
01/01/0001
Salary
Location
Pullman New Delhi Aerocity, New Delhi, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
New Delhi
Job Category
Rooms
Description
JOB PURPOSEGuest Service Associate provides guest services, handles the set‐up of daily reservations and check‐in and check‐out of guests. Perform all cashier functions adhering to internal controls g
Reference
7603e2b9-0683-4955-b02f-cb7bb6382bb1
Expiry Date
01/01/0001
Salary
Location
Novotel Visakhapatnam Varun Beach, Visakhapatnam, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Visakhapatnam
Job Category
Rooms
Description
Conduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that highest quality service is delivered an
Reference
b9691bb7-d177-4102-991c-72be60fd4242
Expiry Date
01/01/0001
Salary
Location
Mercure Brisbane Garden City, Upper Mount Gravatt, Australia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Australia
Job Category
Rooms
Description
Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and effi
Reference
269d71ce-63a0-42e7-a690-df4068817105
Expiry Date
01/01/0001
Salary
Location
ibis Melbourne Glen Waverley, Glen Waverley, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Glen Waverley
Job Category
Rooms
Description
Create exceptional Guest Experience’s right across the HotelProactively & reactively respond to in-house guest priorities or requests, helping the Assistant Managers with escalated complaintsBe active
Reference
0ffca8b2-72ab-4dd8-b4cf-c275bfea1796
Expiry Date
01/01/0001
Salary
Location
ibis Bangkok IMPACT, Nonthaburi, Thailand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Nonthaburi
Job Category
Rooms
Description
•Supports the Front Office Manager / Duty Manager in all aspects of room operations, with a focus on Front Office activities and coordination with other departments during night hours.•Overseeing hote
Reference
f2024bf2-caac-49e2-9840-9d65f3678276
Expiry Date
01/01/0001
Salary
Location
ibis Bangkok IMPACT, Nonthaburi, Thailand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Nonthaburi
Job Category
Rooms
Description
Your leadership and organizational skills will be instrumental in maintaining the reputation of our property as a welcoming and guest-focused Hotel for guests attending events at the IMPACT Exhibition
Reference
b8e2b5a2-d0bd-4a1e-a52d-54fc2e974c7b
Expiry Date
01/01/0001