Housekeeping Coordinator

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:             

• Consistently offer professional, friendly and engaging service. The Housekeeping Coordinator will work closely with other housekeeping staff to ensure that the hotel provides exceptional service to all guest.
• Manages all Room Attendant and House Attendant assignments on a daily basis.
• Organizes, prioritizes and routes housekeeping staff in order to have our product guest ready by our established check-in time.
• Answers all department phone calls following Forbes, Leading Quality Assurance (LQA), and Fairmont Hotels & Resorts telephone etiquette. .
• Works closely with the room inspectors to update the hotel PMS system with the correct room status.
• Ensures constant follow up with the Front Desk to provide updates on room statuses and ensures all special request are completed.
• Communicates with heartist via radio to facilitate changes and modifications in work assignments and to fulfill guest needs.
• Ensures all daily reports are completed and ensures accuracy of the reports.
• Ensures all relevant information is passed on to either Housekeeping Department Leadership, or the appropriate individuals.
• Coordinates guest laundry delivery daily as needed.
• Ensuring the housekeeping office is clean and organized daily. Reports any supplies that are low to Housekeeping Department Leadership.

• A proven ability to manage multiple projects and deadlines; works well under pressure
• Previous housekeeping experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable