Night Auditor

Novotel Melbourne Preston, boasting a freshly refurbished lobby, 383 hotel rooms, restaurant, bar and cafe, with one of the largest conference and events facilities within the Melbourne portfolio. The hotel is located in the vibrant inner north, 20 minutes from Melbourne Airport and Melbourne CBD, with on-site carpark and walking distance to the train station, bus stop and the tram!

Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

• Ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
• Check details of regular guests are updated using Guest History.
• Ensure all diary events, flags and specials are actioned.
• Check and pass on/deliver all guest mail, messages and parcels promptly.
• Liaise closely with Housekeeping on information relating to rooms and lost property.
• Be fully aware of daily worksheet and ensure this form is used.
• Ensure guest registration forms are completed correctly and the computer is updated accordingly.
• Ensure all account postings are accurate and necessary paperwork produced.
• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Ensure security procedures are maintained according to policy.
• Complete Express Check out envelopes.
• Ensure security boxes are maintained and run within security procedures.
• All complaints to be handled promptly and efficiently.
• Attend and participate in training sessions provided.
• Ensure the correct welcome is given to all callers and all guests.
• Assist with guest valet parking if required.
• Complete all audit tasks as specified by the Night Auditors checklist.
• Answer, as promptly as possible, all internal and external calls.
• Ensure reports are distributed.
• Ensure all cash and credit is handled with related paperwork.
• Process wake-up calls.
• Ensure necessary handover of information is passed on to the oncoming shift.
Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.
• Any other duties requested by the Night Manager.
Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
• Work cohesively in conjunction with the hotel’s rehabilitation program, as required.
• Contribute to building and maintaining a culture that values effective and proactive WHS management
• Demonstrate personal commitment to maintaining a safe workplace at all times, including your own behaviours and practices
• Abide by the Accor WHS policy and related policies and procedures and fulfil any legislated requirements
• Participate in consultation regarding matters pertaining to your health and safety and that of your colleagues
• Report any health or safety hazards or incidents, faults, repairs, cleaning needs and accidents to your manager and record on the appropriate form immediately following accident. Participate in any required actions following the incident
• Participate in any training or education to assist you in performing your tasks safely, and always follow any reasonable instruction or procedure relating to health and safety
• Use safe manual handling techniques, practice safe work habits following Accor health, safety and environment policies, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your manager
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturers specifications
• Be fully conversant with departmental fire and evacuation procedures.

• Previous 1-2 years’ experience working in Front Office or hotel outlets.
• Computer literate, with particularly strong knowledge of MS Excel.
• Previous experience of working in a hotel Finance Department preferred.
• Understanding of the responsibilities of other areas within the Finance Department preferred.

Benefits and Perks

• Free on-site car park while on duty.
• Free access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• Reward and recognition celebrations and activities.
• Discounted rates to nearby fully equipped gym.
• Ongoing training and career development opportunities.
• Work along-side experienced and dedicated professionals
• Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.