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  1. Full-Time
  2. Permanent
  3. SWISSOTEL
  4. Rooms

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Swissôtel Nankai Osaka, Osaka, Japan

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REF29755D

Hotel Service Agent

Region

MEA SPAC

This vacancy has now expired. Please see similar roles below...


Job Description

  • Main role is to provide consistent housekeeping service: maintaining overall guestroom cleanliness including making beds, dusting and bathroom upkeep, as well as public areas and other areas of the hotel according to set standards and procedures
  • Replenish guest supplies
  • Attend daily briefings with Supervisor
  • Ensure guests’ requests are promptly and courteously met
  • Reports damage or malfunction in hotel rooms/areas to Supervisor
  • Maintains a Section Room Report and daily productivity report
  • Report lost and found articles to the Housekeeping Office
  • Handle guest complaints and immediate reporting to Supervisor
  • Report unusual behavior/ activities in guestroom, floors/ public areas to Supervisor
  • Record Room Status in allocated section accurately
  • Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
  • Respect guests’ privacy and safety.

Qualifications

  • Work Experience in 4- 5 star hotel in a similar role or strong desire to learn.
  • Possesses English or Japanese verbal skills
  • Friendly and pleasant disposition with people interaction skills.
  • High level of personal cleanliness and grooming.
  • Great attention to detail
  • Physically capable as some lifting is involved
  • Eligible to work in Japan.

Additional Information

  • Part of the International Accor global and hotel team.
  • Employee meals while on shift, laundry, yearly anniversary stay.
  • Career progression within the hotel and the Accor network.
  • Work within a progressive team.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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