- Full-Time
- Permanent
- RAFFLES
- Executive & Hotel Management
__jobinformationwidget.freetext.LocationText__
Raffles Doha, Doha, Qatar
__jobinformationwidget.freetext.ExternalReference__
REF50106T
Hotel Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Founded in Singapore in 1887, Raffles Hotels, Resorts & Residences are places of endless possibility where ideas are born, history is made and stories and legends are created. We champion fine art and design, and foster culture in all its forms – within our storied walls and the communities beyond. Our renowned legacy of gracious service knows no bounds. We are the authentic heart of a destination.
At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Job Purpose
The position is an ExCo role responsible in managing all aspects of the Hotel Operation including Food and Beverage, Rooms, Culinary, Security and Maintenance at Raffles & Fairmont Doha whilst working along with other administrative Exco peers and to ensure the delivery of hotel’s experience throughout the entire guest journey meanwhile ensuring optimisation of forecast and budget as well as developing managers and colleagues.
Primary Responsibilities
ENSURES LUXURY GUEST JOURNEY FROM PRE-ARRIVAL TO POST-DEPARTURE
- Leads and guides the ExCo and management teams in driving the hotel to achieve its brand and guest driven goals
- Be present to personally welcome key residents and patrons
- Be the host at Raffles & Fairmont Doha
- Communicates in an effective and timely manner with ExCo and the Managing Director on matters which requires the attention of ExCo and the Managing Director
- Represents Raffles & Fairmont Doha and the Raffles & Fairmont brands in projecting a credible image to the market, residents and colleagues alike
- Be visible around the hotel and shows an active interest in our colleagues’ welfare
- Oversees and vet on all preventive maintenance plans
- Ensures a clean and hygiene compliant hotel environment at all times
- Leads by example in living the Raffles & Fairmont brands values and established service culture as well as Code of Ethics
MAXIMISES REVENUE INFLOW AND COST CONTROL
- Sets, plans and directs the operational departments to achieve agreed goals of gross operating profit through attaining competitive RevPar Index, Average Check and CPOR goals
- Supports the hotel’s annual budgeting process and adhere to the KH/Accor established guidelines
- Assists in managing the hotel’s budget and ensuring that expenses incurred are within budget and in line with the established guidelines
- Follows protocol in approving expenses, and obtains the approval first from the Managing Director and Financial Controller for items which require approval at this level before implementation
- Cooperates with the Finance team and ensures compliance of credit policies and procedures through signatures and meetings
- Constantly identifies new revenue opportunities and improvement of existing revenue streams
- Ensures intelligent use of funds available by optimising spending yet ensuring availability of funds for needed improvements and new initiatives
SEEKS CONSTANT IMPROVEMENT OF QUALITY IN PRODUCT AND SERVICES
- Complies with Raffles & Fairmont’s established guidelines on the hotel organisational structure and reporting lines, for example ExCo structure
- Works with respective ExCo to ensure F&B concepts, service of sequence and product are aligned with vision and market trends at all times
- Ensures residents and patrons receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Forbes and LQA standards, and aims to achieve the scores and goals set
- Oversees the handling and follow-up of any security incident and guest complaint and always reinforces hotel values
- Co-chairs the execution of cleanliness matters in line with government regulations and WHO requirements
- Oversees management of CAPEX and projects for the year.
INTER-DIVISIONAL/STAKEHOLDERS LIAISON
- Acts on behalf of the Managing Director in his absence
- Helps and supports to establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative
- Follows appropriate protocol in communicating with the appointed Owner’s representative and keeping the Managing Director informed of such communications
- Leads and guides the ExCo and management teams in driving the hotel to achieve its KPIs
- Complies with Raffles & Fairmont Doha’s established guidelines on recruitment, appointment and promotion of ExCo, Department Heads and colleagues
- Ensures all Marketing and PR Communications are in compliance with Raffles & Fairmont Brand Marketing guidelines
- Supports and helps to prepare and submit the weekly reports to Corporate Office and Owners
- Complies with Accor, Raffles and Fairmont’s established guidelines on staff fringe benefits
- Ensures synergies amongst departments
MAIN COMPLEXITY/CRITICAL ISSUES IN THE JOB
- Integrated aspect of the property
- Historic hotel with constant product challenges
- Emergency and crisis management
Profile
KNOWLEDGE AND EXPERIENCE
- Diploma or Degree from preferably hospitality or related field
- Minimum 12 years’ relevant experience with at least 3 years at ExCo level
- Excellent communication skills in English and ability to communicate in a second language
- Prior work experience in Middle East preferred
- Thrives in large scale operation and high-volume operation
- Enjoys working in multi-cultural environment
- Pre-opening experience preferred
COMPETENCIES
- Possesses strong interpersonal skills
- Ascertains and addresses guest/colleague needs
- Directs, trains and motivates individuals and creates and maintains a cohesive team
- Possesses good working knowledge of budgets, forecasting, profit and loss statements
- Focuses on service with an eye for detail and an approachable attitude
- Works well under pressure, analyses and resolves problems, and exercises good judgment
- Prioritises and organises work assignments and delegates work effectively
- Self-motivates and shows good initiative in a dynamic environment
- Ensures security and confidentiality of guest and hotel information
- Possesses good computer and property management system skills
- Flexible and able to embrace and responds to change effectively
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
ibis Styles Mulhouse Centre Gare, Laon, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
France
Job Category
Executive & Hotel Management
Description
Nous recherchons un/une Capitaine à bord pour piloter l'hôtel Ibis de Laon. Si vous avez le sens de l'accueil, l'énergie d'un chef d'orchestre et l'âme d'un (e) leader ? Cette annonce est pour vous.La
Reference
52f8d024-95aa-4a98-9932-46e709535ceb
Expiry Date
01/01/0001
Salary
Location
ibis Styles Mulhouse Centre Gare, Mulhouse, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
France
Job Category
Executive & Hotel Management
Description
Directeur d'exploitation (H/F/X) Soyez un ambassadeur de la marque Ibis Styles et Budget et de l'établissement en tant que directeur d'exploitation, où votre leadership, vos solides compétences relat
Reference
741dc55e-897a-4d80-babd-5bb055263172
Expiry Date
01/01/0001
Salary
Location
Fairmont La Hacienda Costa del Sol, Cádiz, Spain
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Cádiz
Job Category
Executive & Hotel Management
Description
This position is responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality
Reference
2d678cbc-1732-49a0-a8fd-056091939265
Expiry Date
01/01/0001
Salary
Location
Novotel Cambridge North, Cambridge, United Kingdom
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Cambridge
Job Category
Executive & Hotel Management
Description
WHAT WE ARE SEEKING:Responsible for the smooth running and day to day operations of the hotel.Managing the hotel budget and sales strategy, developing new and creative opportunities to maximise sales
Reference
43c524a5-2366-454c-ab3c-320848ec2a9c
Expiry Date
01/01/0001
Salary
Location
ibis budget London Barking, London Borough of Barking and Dagenham, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
United Kingdom
Job Category
Executive & Hotel Management
Description
As our next Assistant Manager, you will be,Job Summary:We are seeking a motivated and enthusiastic Assistant Manager to support the day-to-day operations of our hotel. This role is ideal for candidate
Reference
d0730c5b-dc46-44d7-acde-27b3f5fbdf01
Expiry Date
01/01/0001
Salary
Location
MERCURE MERCURE KHIVA, Khiva
Experience Level
Executive
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Job Category
Executive & Hotel Management
Description
Be Part of History – Lead the First International Hotel in KhivaAre you ready to pioneer a flagship project in one of Central Asia’s most culturally rich and visually stunning destinations? Mercure Ho
Reference
6050ea4f-8e4b-4abb-8e8e-67906e3a7565
Expiry Date
01/01/0001
Salary
Location
Sofitel Sydney Wentworth, Sydney, Australia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Sydney
Job Category
Executive & Hotel Management
Description
Following the extensive renovation of the Sofitel Sydney Wentworth, where history has been preserved and luxury standards elevated, we are seeking an experienced and energetic General Manager to lead
Reference
81b157db-7d13-48f4-a242-c400338df8c3
Expiry Date
01/01/0001
Salary
Location
Lima, Peru
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Graduate Job
Locations
Lima
Job Category
Executive & Hotel Management
Description
Gestionar la operación y administración de las áreas de Alimentos y Bebidas, respondiendo por los resultados de la operación, coordinando, programando y supervisando las actividades de cocina, restaur
Reference
890b4f72-2af2-4ed7-8aad-475bbe1dda8e
Expiry Date
01/01/0001
Salary
Location
Domaine Reine Margot Paris Issy MGallery Collection, Issy-les-Moulineaux, France
Experience Level
Director
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Issy-les-Moulineaux
Job Category
Executive & Hotel Management
Description
Sous la responsabilité du vice-président des opérations, vous serez le gardien de notre marque, un leader visionnaire doté d'un sens du détail exceptionnel et d'une profonde compréhension du paysage d
Reference
aa856abc-2dc7-45ab-96e6-84c37ce4da96
Expiry Date
01/01/0001
Salary
Location
ibis Barcelona Plaza Glòries 22, Barcelona, Spain
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Barcelona
Job Category
Executive & Hotel Management
Description
Responsabilidades clave: • Garantizar el más alto nivel de servicio, representando los valores de la marca Ibis. • Asegurar una operación hotelera de excelencia, priorizando la satisfacción de huésp
Reference
dba8f126-9ed8-4433-b3d5-ea23a415a313
Expiry Date
01/01/0001