- Full-Time
- Permanent
- RAFFLES
- Rooms
__jobinformationwidget.freetext.LocationText__
Raffles Al Areen Palace Bahrain, Manama, Bahrain
__jobinformationwidget.freetext.ExternalReference__
REF23920D
Hotel Butler
Region
Luxury & Lifestyle
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
Summary of Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Key Role & Responsibilities:
- Ensure that all Villas are properly cleaned & set up at all times, in line with the Raffles’ Standard Operating Procedures and within LQA standards.
- Ensure health & safety requirements are adhered to, including a personal knowledge of the correct usage of all chemicals used in Housekeeping.
- All audit requirements records for residences are maintained, e.g. OS&E inventory, assets and other items as applicable
- Ensure that par levels of linen, towels and other OE items are current, and in line with inventory
- Ensure that lost and found articles are processed properly and that the correct logs are maintained as per the L&F SOP.
- Follow and recommend measures to minimize all wastage of materials and amenities are used in the department.
- Ensuring security awareness throughout the Hotel, reporting incidents to the appropriate Manager when warranted.
- Ensure all special requests are met, with particular reference to families visiting our resorts with children.
- Ensures any special requests from guests are carried out and delivered on time exceeding guest’s expectations where possible.
- Clean and take care of all working equipment used by himself / herself.
- Report any damage or loss in a villa immediately after being found.
- Remove all room service clearance from the villa and immediately.
- Report any suspicious person, sleep outs, ‘Do Not Disturbs’ to Rooms Department.
- Prior to the guest arrival read correspondence and search the guest profile to find out “who they are, their preferences (like and dislike etc) and Villa is personalized for each guest (music, beverages, food, special requests in place).
- Welcome & Greets guest at the conservatory (Welcome at airport might require at certain occasions), propose a resort tour while driving guests to Villa. Share their itineraries and Offer Unpack & packs service while villa orientation.
- Coordinates all aspects of the guest’s preferences during his stay with: FO team, Food and Beverage, Spa, laundry departments and management team.
- Prepares and serves Breakfast, Lunch, Dinner and BBQ’s in villa or any other private dinning option.
- Prepare Guest laundry (Liaise with Laundry team if laundry exceeds 10 pcs and for delicate garments)
- Practice active Listening and use intuition, by innovative offering indigenous surprises such as: Drawing a bath, rituals, special dining (Romantic dinner, BBQ etc.), picnic setup, Romantic set ups, flower bouquets, flower decorations, and any other WOW’s. Each guest must leave with the feeling that service was tailored to their need and unforgettable memories.
- Escort guest to the conservatory, Spa reception, any other area as needed, specially the restaurant and introduce them to F&B Manager or Restaurant manager on first evening.
- Offer-assistance with kids but will not replace babysitters.
- Overlook and ensure general villa aspect including pool and garden are kept up to standard (no littering in around the villa).
- Communicates all vital information on guest log and completes Final Guest’s stay summary Report in maximum 24 hours after guest departure.
- Attends FO department briefing and monthly meetings.
- Mandatory to spend 4 hours training on monthly basis for online training (self-learning). Schedule and program will be communicated by one of the Department’ leaders.
- Any other duties of a similar nature that may be assigned from time to time by Management as per the needs of the client.
- To assist Resort’ butler team in occasions when Residential villa is not occupied.
Knowledge and Experience
- Post-secondary education
- Good Housekeeping, Food & Beverage, and Guest Relations knowledge
- Minimum 1-year experience as a Butler in a luxury hotel environment
- Degree in Hotel Management is an asset.
Competencies
- A passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.
- Good organizational skills, problem solving skills and engagement with guests to anticipate their needs.
- Commitment to meet and exceed all performance standards.
- Constantly look to develop own professional skills and abilities.
- Adherence to Standard operating procedures
- Ability to work a multi-cultural workforce.
- High level of integrity, promptness, creativity, enthusiasm, dedication, time management, Team work, flexibility and support for continuous improvement
- Good knowledge of the entire Housekeeping Operations
- Knowledge of Opera Property Management System preferred.
- Curiosity, listening skills
- Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).
- Perfectly fluent in English
- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Related jobs
Salary
Location
Novotel Melbourne Airport, Melbourne Airport, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Melbourne Airport
Job Category
Rooms
Description
What we're looking for?We are looking for a go-getter, someone who is very hands-on and will use their strengths to coordinate and manage the day to day operations of the Front Office department whils
Reference
e47dc3e5-d450-4a87-adc4-1fef34d5d199
Expiry Date
01/01/0001
Salary
Location
PULLMAN AUCKLAND HOTEL & APARTMENTS, Auckland, New Zealand
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
PULLMAN
Job type
Permanent
Locations
Auckland
Job Category
Rooms
Description
This is your opportunity to join the Pullman Housekeeping team as a HousekeeperWhat you will be doing.Cleaning rooms, public and storage areas, back of house and corridors to highest standardRespondin
Reference
e03220d9-45b0-4b73-9eef-93e079a793db
Expiry Date
01/01/0001
Salary
Location
Pullman Melbourne Albert Park, Albert Park, Australia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Albert Park
Job Category
Rooms
Description
About the Role! Pullman & Mercure Melbourne Albert Parkare looking for an experienced, enthusiastic and proactive Assistant Manager with experience working within a large operation that can take this
Reference
1b591401-8e3c-4424-a374-a6eecc4e7703
Expiry Date
01/01/0001
Salary
Location
Novotel Mumbai International Airport, Mumbai, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Mumbai
Job Category
Rooms
Description
We are seeking a highly skilled and Guest -focused Duty Manager to join our team in Mumbai, India. As a Duty Manager, you will be responsible for overseeing the smooth operation of our hotel, ensuring
Reference
60ba369f-be6c-4bbc-ab0b-13e7e1c9cf8a
Expiry Date
01/01/0001
Salary
Location
Grand Mercure São Paulo Vila Olímpia, São Paulo, Brazil
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Realizar a limpeza e a organização dos apartamentos, corredores e copas sob sua responsabilidade, garantindo os padrões de excelência requeridos pela marca.
Reference
1df02417-cb57-4e3f-af21-025906314de9
Expiry Date
01/01/0001
Salary
Location
Grand Mercure São Paulo Vila Olímpia, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Assegurar a qualidade da experiência da hospedagem, antes, durante e depois da estada do cliente, de forma personalizada, contribuindo para sua fidelização. Dar ao hóspede a escolha entre a independên
Reference
221261c4-214a-469d-873b-5032a165301b
Expiry Date
01/01/0001
Salary
Location
Novotel Rio de Janeiro Barra da Tijuca, Rio de Janeiro, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Rooms
Description
• Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, recl
Reference
5105eec2-7bba-4b33-9881-968db868a3db
Expiry Date
01/01/0001
Salary
Location
Sofitel Los Angeles at Beverly Hills, Los Angeles, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
Respond to all guest and room attendant messages coming in from HotSosEnsure all guest elevator landings and service landings are clean.Restock room attendant closets as needed throughout the day.Coll
Reference
3181d9c0-00c1-47c0-80fd-9d9293e197b6
Expiry Date
01/01/0001
Salary
Location
ibis Bristol Temple Meads Quay, Bristol, United Kingdom
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
IBIS
Job type
Permanent
Locations
Bristol
Job Category
Rooms
Description
As our next Part Time Night Team Member, you…Are the face of Ibis Bristol Temple Meads, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you
Reference
34ba4ef0-05ad-4a2e-bec8-e362785b0e8b
Expiry Date
01/01/0001
Salary
Location
Mercure Hotel Berlin City, Berlin, Germany
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Temporary
Locations
Berlin
Job Category
Rooms
Description
Wir suchen einen enthusiastischen und professionellen Front Office Manager (m/w/d) zur Verstärkung unseres Teams in Berlin, Deutschland. Als das Gesicht unseres Hotels werden Sie unser Front Office le
Reference
07a10d39-df06-44cd-bfbc-1e73ce49cf5a
Expiry Date
01/01/0001