Hotel Applications Trainer - German Speaker

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Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

ENA Accor Applications is looking for a "Accor Application Trainer" to join the Accor Tech Training department. 

Your role will be to provide remote and on-site training on Accor distribution systems and iPMS for hotels on run and report to the training manager. 

As a real ambassador for our hoteliers, you will ensure that knowledge is passed on as part of a continuous improvement approach. 

Your missions: 

• Identify and analyze training request for our hoteliers. 

• Lead and ensure training sessions on site or remotely for hotel operational teams. 

• Ensure that e-learnings are properly followed up by hoteliers. 

• Post-training evaluation of the quality of the service provided, to ensure continuous improvement. 

• Coordinate the activation of iPMS applications and interfaces with central technical teams. 

• Regularly measure and analyze hotel guest satisfaction levels.  

• Participate in various cross-functional projects within the department. 

• Create and update knowledge base. 

• You will be required to travel throughout Europe and Northern Africa. 

Your skills:
 

• Knowledge of tools: Accor Distribution tools (Data Web, Resa Web) IPMS (Opera , Opera Cloud , FOLS)  Office (Word, Excel, Powerpoint) 
• Operational knowledge of the Accor hotels business. 
• Leadership skills.  
• Tenacity and commercial sense. 
• Analytical skills. 
• Enjoy working as part of a team. 
• Knowledge of the Accor hotels environment. 
• Fluent in German and English

Field of study: Hospitality, Sales 

Professional experience: 3/5 years in hospitality and management 

In-depth knowledge of iPMS and Accor distribution tools. 


 

What is in it for you:

• Unique opportunity to develop your career with worldwide Augmented Hospitality leaders
• Work in a multi-national team
• Hybrid way of working (2 days in the office + 3 days at home)
• Corporate Social Responsibility activities

Your Accor experience begins now, so if you want to work and be a part of the best, then we want to hear from you!