Hostess - Pullman Vũng Tàu

The Pullman Vung Tau Hotel features 356 rooms with contemporary designs inspired by the creative and vibrant coastal city life, offering guests a "bleisure" experience — a perfect balance between work and leisure. Our conference and event center spans over 2,321 square meters, comprising 2 grand ballrooms and 4 meeting rooms equipped with state-of-the-art facilities, accommodating up to 1200 guests. Guests can also meet, entertain, or relax while enjoying distinct and enticing culinary experiences at Riviera Restaurant with an international à la carte menu, Corniche Ultra Lounge serving Tapas or experiencing delightful beverages at the Lobby Bar or Poolside Bar. The Fit Lounge is open 24/7, and the outdoor pool bathed in natural light, complemented by Pullman's unique amenities such as the Welcomer service, Signature Pullman bedding, Connectivity Lounge, and Co-Meeting criteria, ensuring a satisfying stay for all guests.

Job Summary – (Role Summary)  

• • • • Support the food and beverage service team by keeping control of the flow of business into the outlet; distribute the guests evenly to each station to avoid overloading at one particular station assisting with preparation and delivery of service.
• Adhere to local regulations concerning FSMS / HACCP, health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.  

Essential Duties and Responsibilities – (Key Activities of the role)

• Attends to telephone calls and takes table reservations for each meal period.
• Maintains reservation book and all information pertaining to room occupancy and daily events.
• Maintain menu & wine list condition, change menu poster according to meal time
• In charge of flower requisitions for the restaurant; maintains the freshness of floral arrangements on the dining tables and buffet counters.
• In charge of mail and newspaper, pick up for the restaurant & report to logbook
• Performs light secretarial duties i.e. typing and filing of documents; Updates memos at the staff notice board.
• Assist with receiving and storage of goods
• Clean and maintain equipment and premises
• Maintain hygienic standards and procedures
• Assist with the preparation of functions and service
• Assist with the preparation of an outlet for service including:
  • Cleaning of equipment
  • Sorting of stores equipment
  • Cleaning and maintaining glassware for service
  • Cleaning and maintain flatware for service
  • Cleaning and maintain china for service
  • Preparing waiter stations
  • Preparing buffet service
  • Preparing service equipment and materials
  • Assisting with table preparation
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled
• Actively informs guests of product options and offering
• Takes a diligent and pro-active approach to guest care and service at all times.
• Is personally available to assist any area of the hotel as required if available to do so

Occupational Health and Safety:

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are Demonstrate awareness and understanding of OH&S policies and procedures
• Work in conjunction and cooperate with management in the implementation of OH&S related initiatives
• Avoid the promotion of or participation in any acts that may result in injury to themselves or colleagues.
• Actively report workplace hazards, injuries and accidents arising from workplace activities, providing recommendations for corrective actions to prevent or minimize the chance of recurrence.
• Where Personal Protective Equipment (PPE) is required to control exposure to hazards in the workplace, wear and maintain the PPE as directed or as required in OH&S procedures.
• Use, taking reasonable care, safety, emergency equipment , plant materials tools and substances provided in the workplace as directed or as required in OH&S procedures

Required Skills –

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• Able to read and write English

Qualifications –

• Vocational Diploma in Hotel Management, Food & Beverage, or related field.

Experience –

• 1 years related experience or an equivalent combination of education and experience.