- Full-Time
- Permanent
- FAIRMONT
- Food & Beverage
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The Plaza - A Fairmont Managed Hotel, New York, United States
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REF69106B
Food and Beverage Manager
Region
Luxury & Lifestyle
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
The Food and Beverage Manager is responsible to administer the successful planning, organization, and coordination of all food and beverage activities, while providing exceptional 5-diamond service. Adherence to established policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals. The Food and Beverage Manager will lead a management and service team of colleagues to a common goal for the guest, colleague, owner and brand awareness.
Compensation: $77,000.00 - $82,000.00 - Annual Salary
Responsibilities
- Floor presence during shift, greeting and interacting with guests
- Perform daily inspection of restaurant for readiness according to standards
- Responsibility for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering
- Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards
- Responsible for maintaining the highest standards of service and ambiance
- Supervision of tabletop presentation for meal service.
- Supervise and direct service
- Handle guest complaints in the most diplomatic manner
- Ensure food quality and 100% customer satisfaction
- Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing)
- Maintaining inventory of equipment, linen and other supplies
- Profit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actions
- Monitoring and controlling Micros system in appliance to guest checks and hotel reports
- Monitor speed of service and exercise quality control for both food and beverage
- Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals
- Increase knowledge of the industry trends
- Maintain safety by adhering to stated safety policies and handle guest and employee accidents
- Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
- Relay any outlet maintenance needs to the Engineering Department by work order program
- Keep storerooms in a state of readiness, cleanliness and tidiness
- Promote and maintain good employee relations between service kitchen and dining room
- Lead efforts in recruiting, interviewing, and hiring team members; conducts performance appraisals, take disciplinary action, motivate and train
- Wine list development
- Responsible overall for the delivery of wine service
- Progressive and ongoing staff education
- Working along with the culinary team, by pairing and suggesting wines that will best complement each particular food menu item
- Working on the floor as sommelier assisting in service and elevating our service performance while in direct contact with the restaurant patrons
- Ethical duty to work with the taste preference and budget parameters of the patron
- Maintenance of all wine lists and menus
- A college degree is preferred
- Freestanding restaurant experience necessary or luxury hotel experience a plus
- Strong food/wine and liquor knowledge
- Excellent customer service skills
- Clear concise written and verbal communication skills in English, second language is an asset
- Must be proficient in Microsoft Office, namely Word and Excel
- Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail
- Ability to meet deadlines, work under pressure and work independently
- Ability to deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse angry situations and collect accurate information in order to resolve conflicts
- Ability to handle multiple tasks
- Strong leadership skills and the ability to motivate people
- Complete knowledge of P.O.S system
- Ability to calculate/analyze data
- Basic business math and accounting skills
- Attention to detail and strong sense of urgency
- The ability to think ‘out of the box’ and see the big picture
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, desire to provide exceptional customer service and ability to improve the bottom line
All your information will be kept confidential according to EEO guidelines.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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YOUR PASSION SHINE
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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