Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What’s in it for you:
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Job Description
We are seeking a professional and enthusiastic Hostess to join our hospitality team in Abu Dhabi, United Arab Emirates. As the first point of contact for our guests, you will be instrumental in creating a welcoming and organized experience from the moment they arrive. This role requires exceptional interpersonal skills, attention to detail, and a genuine passion for delivering outstanding customer service in a dynamic, fast-paced environment.
- Answer telephone calls within three rings using proper salutations and professional telephone etiquette
- Record, confirm, and manage restaurant reservations and cancellations in accordance with departmental standards
- Communicate reservation and cancellation changes to management promptly as they occur throughout your shift
- Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fairness to all service staff
- Review the reservation book, pre-assign designated tables, and follow up on all special guest requests
- Maintain a clean, organized, and fully stocked hostess stand with menus and check folders
- Present menus to guests and ensure they are satisfied with their assigned table
- Maintain positive guest relations at all times and address any concerns with empathy and professionalism
- Demonstrate knowledge of restaurant services, amenities, and activities to respond accurately to guest inquiries
- Monitor your assignments to ensure compliance with departmental standards and operational excellence
- Multitask effectively while maintaining composure and efficiency during peak service periods
Qualifications
- Cooperate and comply with Rixos Premium Saadiyat Island in regards to OSH instructions and safe working procedures.
- Take reasonable care for the health and safety of themselves, enviroment and others at work.
- Do not adversely interfere with anything provided for OSH
- Do not interfere adversely with anything in place to control OSH risks.
- Cooperate with organization with respect to acions and or action taken to protect the employee/ OSH requirments.
- Follow OSHMS procedures as applicable.
- Raise identified OSH issues with designated persons and take part in OSH consulative OSH requirements.
- Report all near miss/ hazard/ unsafe/ conditions or act.
- Use appropriate PPE and safety syatems
- Be familiers with emergency and evacuation procesures.
- Attend OSH training as required by the training needs analysis.
- Maintan all OSHMS records as required by the Rixos Premium Saadiyat Island.
ACCOUNTABILITY:
- Held accountable and committed whatever it takes to comply with the company’s OSHMS Policies, OSHMS
Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization. - Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.
Additional Information
Your team and working environment:
- Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
- At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding
