- Full-Time
- Permanent
- RAFFLES
- Food & Beverage
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Raffles Doha, Doha, Qatar
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REF8274Q
Hostess - Alba
Region
Luxury & Lifestyle
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Scope and Objectives
This position is concerned with being responsible for serving food & beverage to the guest according to the service rules, policy, procedure & etiquette, in line with our motto.
Food and Beverage Mission Statement
Food & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market. We are committed to create an environment where teamwork is honored, honesty and integrity are valued. Our well trained and professional colleagues will be focused on delivering high quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media.
Fairmont is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipate and exceed their wishes and needs, thus creating guests for life. Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for Local and international Food & Beverage industry.
Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations. It is our responsibility and commitment to give back to the community by being a true heartist Ambassador
Our Motto
Gracious with people, ruthless with standards and hungry for more.
Grooming
Our appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time.
Personal Attributes
- Motivator & Proactive
- Team player
- Positive attitude and well-spoken
- People person
- Result driven
- Open-minded
- Display initiative
- Organized
- Commitment to professional values
- Thinking out of the box
Key role and responsibilities
- Ensure correct grooming standards are followed at all times
- Maintain F&B venues reservation procedures
- Recognize and acknowledge all our regular and VIP guests and their preferences
- Drive Accor memberships and credit points to guests using the assigned system on a daily basis
- Ensure high level of knowledge on daily bookings by highlighting VIPs, repeat guests and high paying guests at all times
- Must have strong F&B product knowledge for each area
- Provide a warm and friendly welcome, leading guest with a high level confidence
- Maintain cleanliness of hostess station and surrounding areas, as well as all menus
- Effectively control guest flow in the venue ensuring maximum turnover
- Exceed guest satisfaction by knowing preferences and update profiles
- Maintain detailed knowledge of the restaurant menu & daily specials at all times
- Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
- Anticipate and service of guests' requirements at all times
- Following up daily financial targets of area/division
- Use opening and closing checklist to ensure smooth opening and closing of the venue
- Present menus in a proactive manner
- To feel empowered and accountable within the work place
- Keep manager on duty updated of any guest feedback so they can update the Glitch Report
- Maintains the HACCP & FIFO standards as required by the regional governing body
- Follow Hotel Evacuation Policy in case of an Emergency
- Attend all necessary briefings and training sessions as instructed by the Manager
- Handle financial procedures according to guidelines set by the finance department
- Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
- Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
- All issues and negative guest feedbacks needs to be properly reported on glitch system
- Follow care program at all times, and report issues through the system to maintenance
Requirements:
- Flexible work hours.
- Ability to remain calm and professional with difficult customers.
- Excellent interpersonal skills.
- English speaking, a second language and Arabic speaking will be an advantage.
- Positive attitude and well spoken
- Displays initiative
- Team creator
- Customer / people oriented
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
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