Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Job Description
As a Host of Pullman, you join a dynamic, highly visible, and approachable team. Your presence can be felt throughout the hotel as you welcome guests, build rapport, and facilitate exchanges – supporting guests and your team members through your proactivity and knowledge. You are a trusted resource, ensuring guests feel comfortable, engaged, and connected to the hotel, the brand, and the local culture throughout their stay.
Key Responsibilities
- Act as the host of Pullman – As a brand ambassador, you have a knack for being in the right spaces at the right times, ensuring guests enjoy seamless and engaging stays that feel uniquely Pullman.
- Provide a warm welcome and farewell – guide guests upon arrival, acting as traffic controllers for the lobby space during high traffic moments.
- Take special care of VIP guests (ALL Platinum & Diamond) – send pre-arrival communications, arrange welcome amenities, and ensure thoughtful departure notes.
- Promote and upsell hotel services – highlight and book restaurants, rooms, spa/wellness treatments, concierge offerings, and other experiences.
- Be a source of knowledge – stay up-to-date on hotel services, events, local culture, and hotspots, providing accurate and relevant information to guests.
- Connect people and experiences – foster meaningful interactions between Heartists, guests, and locals to enhance the sense of community.
- Collaborate across teams – work closely with Front Office, Housekeeping, F&B, Events, and Concierge to anticipate guest needs and resolve issues quickly.
Qualifications
Qualifications
- Education: Degree in Hospitality Management or equivalent guest-facing experience.
- Experience: At least 1 year in guest-facing roles within hotels.
- Personality Fit: Naturally curious, tech-savvy, innovative, engaging, and comfortable sparking conversations.
- Languages: Proficiency in the market’s traveler primary language required, second language proficiency preferred.
Skills & Competencies:
• Warm, collaborative, and approachable personality.
• Knowledge of local lifestyle, culture, and dining to provide authentic recommendations.
• Ability to upsell hotel services naturally and confidently.
• Comfortable moving across multiple spaces and engaging different types of guests.
• Attentive to detail.
• Flexible, proactive, and energized in a fast-moving environment.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
