Company Description
We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.
Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.
SALARIES AND BENEFITS
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets /benefits provided by the hotel
- Medical Insurance Provided
Job Description
2.1 Welcomes and acknowledges every guest at Rixos Premium Dubai with a warm smile, appropriate eye contact, and a friendly verbal greeting, using the guest’s name whenever possible.
2.2 Expresses genuine appreciation to guests and ensures a warm, courteous, and memorable farewell upon their departure.
2.3 Proactively handles all guest requests, concerns, problems, and needs, providing timely and effective solutions with a strong focus on guest satisfaction and the high service standards of Rixos Premium Dubai.
2.4 Maintains a clean, hygienic, professional, and well-groomed appearance at all times, ensuring that the uniform and name tag are clean and worn in accordance with the hotel’s policies and procedures.
2.5 Listens attentively and empathetically to guests in order to understand their needs and expectations, responding appropriately and handling complaints professionally while maintaining a guest-oriented approach.
2.6 Works closely and effectively with all hotel departments to ensure smooth coordination, communication, and timely sharing of information necessary to meet guest requirements.
2.7 Follows established VIP procedures and ensures that VIP guests receive personalized and attentive service, including a warm welcome and appropriate farewell.
2.8 Continuously observes guest satisfaction, engagement, and the overall atmosphere throughout hotel activities and public areas, providing relevant feedback to the Guest Relations Supervisor.
2.9 Reviews and responds appropriately to guest inquiry forms, written suggestions, feedback, complaints, and other correspondence, ensuring that matters are followed up and addressed in a timely manner.
2.10 Participates actively in training programs, departmental meetings, briefings, and internal communication sessions to continuously improve service knowledge, skills, and operational performance.
Qualifications
- Previous experience in Guest Relations or luxury hospitality.
- Excellent communication and interpersonal skills.
- Fluent in English; additional languages are an advantage.
- Professional appearance and strong customer-service attitude.
- Ability to handle guest requests and complaints effectively.
- Good knowledge of VIP guest service standards.
- Strong teamwork and coordination skills.
- Ability to work under pressure and in a fast-paced environment.
- Good organizational and problem-solving skills.
- Flexible to work shifts, weekends, and public holidays.
- Commitment to Rixos Premium Dubai service and quality standards.
