- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Fairmont Century Plaza, Los Angeles, United States
__jobinformationwidget.freetext.ExternalReference__
REF44194M
Guest Services - Concierge Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.
CONCIERGE AGENT
Reporting to the Front Office Manager, the Concierge Agent will ensure timely and seamless service when dealing with guest requests and will anticipate our Guests’ needs and make informed suggestions to ensure they have a truly memorable stay.
What you will be doing:
- Maintains complete knowledge of al CPZ features, services, attractions, amenities, locations, and hours of operations; all hotel and competitor restaurant food concepts, menu price range, dress code, and ambiance; all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules
- Anticipates guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day while also providing a service or assistance to meet the needs of a guest based on information keyed, gathered, studied, processed or reviewed
- Provides information to all guest inquiries and coordinates all guest requests by creating meaningful itinerary for special arrangements or services in an efficient, professional, creative and warm manner
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
- Hourly Rate $32.75/hour
Your experience and skills include:
- Previous customer related experience, preferably within a luxury setting. Prior experience with Opera and Alice an asset
- Highly responsible, reliable, self-motivated, energetic, and possesses strong interpersonal and problem-solving abilities
- Must be able to follow instructions, work well independently as well as with others, and be able to address stressful situations with dignity and the utmost tact and politeness
- Fluent spoken and written English; second language an asset
Your team and working environment:
What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.
This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Pullman Paris Montparnasse, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
MISSION :Le/La réceptionniste de nuit assure l’accueil des clients pendant la durée de leur séjour, de l’arrivée au départ, et les renseigne. Il/Elle satisfait au mieux le client et est tenu de vérifi
Reference
ce7378d2-280f-4c6b-9c49-7e0d90457365
Expiry Date
01/01/0001
Salary
Location
Pullman Paris Centre Bercy, Paris, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Nous vous proposons le challenge suivant… Être présent(e) et visible dans le lobby et aller naturellement à la rencontre du clientAssurer l’ensemble des missions clés : préparation des arrivées, check
Reference
048a5606-6d3b-44e9-8cc6-f5bd5ebd4330
Expiry Date
01/01/0001
Salary
Location
L'Isle de Leos - MGallery Collection (Opening June 2025), L'Isle-sur-la-Sorgue, France
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Vos futurs enjeux et challenges sont multiples :En tant que Chef de réception, vous serez chargé de coordonner les équipes de réception dans le but de maintenir un taux d’occupation et des revenus opt
Reference
98a9b130-eaff-44ea-a637-281394c7c917
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Lisbon, Lisbon, Portugal
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Lisbon
Job Category
Rooms
Description
Como se costuma dizer, uma primeira boa impressão dura para sempre e, felizmente, tu és a primeira pessoa que os nossos clientes conhecem 🤩 .Não tens de ter receio, eles estão em boas mãos contigo.As
Reference
a7bd4a84-b1e5-4022-afe8-d1d30831bc19
Expiry Date
01/01/0001
Salary
Location
ibis Styles Makkah, Makkah, Saudi Arabia
Experience Level
Student
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Makkah
Job Category
Rooms
Description
To assist the Front Office team with all reception related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with t
Reference
e12bdd7a-47ae-466e-98fd-09d1f571ab38
Expiry Date
01/01/0001
Salary
Location
ibis Doha, Doha, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging servic
Reference
13415703-b848-4079-b056-05d61cde6bd1
Expiry Date
01/01/0001
Salary
Location
SO/ Uptown Dubai, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
SO/
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
We are seeking a dedicated and efficient Housekeeping and Laundry Attendant to join our team at SO/ Uptown Dubai. As a key member of our hospitality team, you will be responsible for maintaining the c
Reference
d4ad8665-e16e-443e-9c1e-71079c24a068
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Paris East, Paris, France
Experience Level
Student
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Internship
Locations
Paris
Job Category
Rooms
Description
Vous êtes un amoureux des petites rues animées de Belleville🌆, des balades autour du Cimetière du Père Lachaise🌿 et des soirées sur les terrasses de Nation🍻, vous êtes faits pour rejoindre le Mama
Reference
ad834ff3-30cb-4788-8f40-7138e6062e1b
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Dubai One Central, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, approachable guest relations, observance of the house rules, loyalty to Management and interdep
Reference
bc25ff3f-3474-4f94-8127-b3eddd1a4c99
Expiry Date
01/01/0001
Salary
Location
Fairmont Fujairah Beach Resort, Dibba Al-Fujairah, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Dibba Al-Fujairah
Job Category
Rooms
Description
Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be askedAdhere to guest check-in and check-out procedures pertaining to baggage handlingWelcome guest
Reference
77025603-42aa-497f-a194-a7a4b0d3dffc
Expiry Date
01/01/0001