Guest Services - Concierge Agent

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

CONCIERGE AGENT

Reporting to the Front Office Manager, the Concierge Agent will ensure timely and seamless service when dealing with guest requests and will anticipate our Guests’ needs and make informed suggestions to ensure they have a truly memorable stay.

What you will be doing:

• Maintains complete knowledge of al CPZ features, services, attractions, amenities, locations, and hours of operations; all hotel and competitor restaurant food concepts, menu price range, dress code, and ambiance; all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules
• Anticipates guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day while also providing a service or assistance to meet the needs of a guest based on information keyed, gathered, studied, processed or reviewed
• Provides information to all guest inquiries and coordinates all guest requests by creating meaningful itinerary for special arrangements or services in an efficient, professional, creative and warm manner

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Hourly Rate $32.75/hour

Your experience and skills include:

• Previous customer related experience, preferably within a luxury setting. Prior experience with Opera and Alice an asset
• Highly responsible, reliable, self-motivated, energetic, and possesses strong interpersonal and problem-solving abilities
• Must be able to follow instructions, work well independently as well as with others, and be able to address stressful situations with dignity and the utmost tact and politeness
• Fluent spoken and written English; second language an asset

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS