Guest Services Agent

Te Arikinui Pullman Auckland Airport, located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.

From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.

Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.

• Use your charisma, love for Aotearoa, and contagious personality to create an unforgettable guest experience from the very first encounter
• Ensure guests feel welcomed and valued, leaving them with a sense of "until we meet again" rather than a simple goodbye
• Provide passionate, knowledgeable, and friendly service to both external and internal guests at all times
• Accurately and promptly check guests in and out of Pullman Auckland Airport, ensuring a smooth experience
• Brief our non-Accor ALL members on the features and benefits of the loyalty program and assist them in signing up
• Join our passionate Front Office team, contributing to a top-notch guest experience with your enthusiasm and dedication

You will be:

• Experienced in a Front Office or Reception role in a medium to large Hotel is preferred, but not essential
• A self-assured, sociable individual with an approachable demeanor, capable of establishing connections wherever you go
• Excellent at time management with excellent written and verbal communication skills
• Able to collaborate effectively with the team while thriving in a fast-paced environment
• A professional with an abundance of energy, drive, and passion. You are able to work independently and demonstrate initiative

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Meals on shift 
• Paid Parking at Auckland Airport
• Paid Birthday Leave
• Paid Wellness Leave
• Refer a Friend Incentive
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.