- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
, Porters, Barbados
__jobinformationwidget.freetext.ExternalReference__
REF25960L
Guest Services Agent
Region
North America
This vacancy has now expired. Please see similar roles below...
Fairmont Royal Pavilion is a beautiful 75 room tropical hotel nestled on the unique platinum cost of Barbados which caters to your special culinary preferences and your need to unwind and thoroughly relax. To accomplish this we have a very warm and engaging staff which makes you feel like you are not only home but among family who always goes the extra mile by being creative and supportive of each other.
- Responsible for the overall day to day functions of the front desk/concierge desk and documenting task completion as per the shift check list.
- Greets all guests at any time in helpful manner and uses guest name at every opportunity.
- On check in, ensure that the guest completes the registration card legibly and that the guest is assigned a room of the type and at the rate requested. In the case of walk in, the guest should be sold a room at the highest available rate.
- Enter all arrivals into the system immediately on check in. Modify all arrival information so as to accurately reflect information (i.e. home address) which guest completed on registration card and enter all information accurately and with particular care toward spelling and room rates.
- Posting charges to outlets and departments as promptly as possible and in accordance with policy and procedure.
- Maintain cashier float and make accurate daily reports of all money received.
- Report any discrepancies regarding the cashier float to the Guest Relations Manager/Assistant Director of Rooms.
- Cashing of the hotel’s guests foreign currency exchange.
- Proactively keep abreast of all modifications to accounting policies and procedures.
- Be thoroughly aware of all special promotion procedures, for programs such as the
- All Recruitment Programme, Heartist Recognition Programme and Customer incentives.
- Attend to guest's complaints, inquiries and requests, escalate all unresolved matters to the Guest Relations Manager/Assistant Director of Rooms whenever necessary.
- Ensure that all room and cash discrepancies are resolved before end of shift.
- Ensure that a shift handover has been done and all relevant notes are noted in the guest’s comments, log book and follow up has been noted and completed.
- Check out all departing guests according to established procedures, ensuring that the guest account is properly settled according to hotel credit policy with all pending charges posted to guest account.
- Ensure that guests depart the hotel with a positive impression of service and the front office staff.
- At the end of the shift; balance audit and money and prepare all work for audit in an orderly fashion.
- Always comply with the high standards of appearance and conduct.
- Take personal interest and pride for ensuring that the front desk area is kept clean and in an orderly state at all times.
- Maintain the high standards with particular regard to the services of Owners and VIP guests.
- Maintain the standards of Fairmont Royal Pavilion to ensure all company goals are achieved and exceeded.
- Report to Guest Relations Manager/Assistant Director of Rooms or any other appropriate Department Head anything which is considered to be a health and safety hazard.
- To attend Fire/ Emergency Training Program and to ensure that the hotel's and department's fire and emergency procedures are understood.
- Assists with Duty Manager Shifts, payroll and the weekly roster as needed.
- Assist with the Accor ALL Membership enrolment
- Assist with the upsell programme in conjunction with The Champion.
- Must possess a general high school degree/ high school diploma or international equivalent.
- Minimum of five ordinary passes in CXC examination subjects or the equivalent, including English and Mathematics, or three years work experience in a four diamond resort
- Full competency in the use of the computer systems and Windows applications including Word & Excel. Must be knowledgeable in the operation of Property Management Systems (PMS) software.
- Attention to detail and high level of accuracy
- Is people-oriented and friendly.
- Has a humble and service oriented attitude.
- Good grooming and presentation.
- Great time management skills.
- Ability to multitask efficiently.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Novotel Lisboa, Lisbon, Portugal
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Lisbon
Job Category
Rooms
Description
Quais serão as suas principais responsabilidades? Supervisionar e apoiar toda a equipa de limpeza no dia a dia. Inspirar e impulsionar a produtividade, a motivação e o desenvolvimento de todos os mem
Reference
bab4c810-2909-4480-8cc0-776b073be46c
Expiry Date
01/01/0001
Salary
Location
ibis Monterrey Valle, Monterrey, Mexico
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Monterrey
Job Category
Rooms
Description
¡Usted está en el corazón del hotel! Como CAMARISTA de Ama de Llaves, usted tendrá la responsabilidad de realizar la limpieza de habitaciones y tareas asignadas dentro del departamento de Ama de Llave
Reference
d1cf40d7-d0b7-4593-90fa-eca696f382bc
Expiry Date
01/01/0001
Salary
Location
Pullman Paris Montparnasse, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Temporary
Locations
Paris
Job Category
Rooms
Description
MISSION :Le/La réceptionniste du Salon VIP assure l’accueil des clients VIP pendant la durée de leur séjour, de l’arrivée au départ, et les renseigne. Il/Elle satisfait au mieux le client et est tenu
Reference
866b6a34-5513-4d69-87cb-7f5679c4c665
Expiry Date
01/01/0001
Salary
Location
ORIENT EXPRESS OE TRAIN LA DOLCE VITA (T1&2), Rome, Italy
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ORIENT EXPRESS
Job type
Permanent
Locations
Rome
Job Category
Rooms
Description
We are looking for a Guest Relations Agent aboard La Dolce Vita Orient Express. This position is key to ensuring that our guests have a seamless and unforgettable experience, embodying the highest sta
Reference
f35b1a51-fe47-4ada-a66c-c447c3846dc1
Expiry Date
01/01/0001
Salary
Location
Swissotel Uludag Bursa, Bursa, Turkey
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Bursa
Job Category
Rooms
Description
İş TanımıDağıtılan tüm misafir odalarının yanı sıra katındaki diğer tüm servis ve dolaşım alanlarını en yüksek temizlik ve hijyen standartlarına göre temizlemek.Sunulan her eğitime katılmak ve özen gö
Reference
ca10add3-b5c5-469c-bc97-1cfa524ff543
Expiry Date
01/01/0001
Salary
Location
Swissotel Uludag Bursa, Bursa, Turkey
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Bursa
Job Category
Rooms
Description
We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment.
Reference
bb34cdab-8e19-4168-b144-a9e24801feb3
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Reports To: Executive Housekeeper General Purpose: Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest satisfaction and the overall appear
Reference
026fe04a-b6ee-47e9-a766-85253f1ada41
Expiry Date
01/01/0001
Salary
Location
Mövenpick Grand Al Bustan Dubai, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Reference
099f0583-2352-4584-bae9-20392c6b640f
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Reports To: Housekeeping Manager or Housekeeping Supervisor General Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest satisfaction and the ove
Reference
4890ef67-0fd2-45c8-9583-4ab583f07ed7
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Specific Responsibilities:Retrieves items from shelves and storerooms, set up cleaning cart with supplies for daily use, constantly organizing carts, and storerooms in a clean and orderly fashion.Clea
Reference
a5f86714-9ea5-4993-9ad4-2f3fff5747d9
Expiry Date
01/01/0001