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  1. Casual
  2. Permanent
  3. MERCURE
  4. Rooms

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Mercure Perth, Perth, Australia

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REF39757X

Guest Services Agent

Region

MEA SPAC



Company Description

Mercure Perth is conveniently located in the heart of Perth city, with the major shopping, entertainment and nightlife areas all close by. The hotel features 239 well-appointed rooms, along with a great restaurant, a cafe, bar, heated rooftop swimming pool, spa, sauna and gym. Business guests are well catered for at Mercure Perth with 6 modern meeting rooms available, accommodating up to 350 delegates.


Job Description

As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:

  • Managing arrivals and departures
  • Responding to guest requests efficiently and courteously
  • Communicating with other departments to ensure all guest requests and needs are met
  • Actively resolving guest issues and challenges
  • Promoting the Accor Live Limitless Loyalty Program
  • Ability to work a flexible 7-day roster including AM and PM shifts and nights as required.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.


Qualifications

The successful candidate will have previous experience in a similar role plus:

  • Strong written and verbal communication skills
  • Time management skills with the ability to multi-task
  • Good interpersonal skills with the ability to communicate with all levels of team members
  • Ability to provide prompt and efficient service including upselling advantageous
  • Entrepreneurial spirit with drive, ambition, and a high level of energy
  • Responsible Service of Alcohol
  • C Class Drivers Licence

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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