Guest Service Operator/ One Touch Agent

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Company Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.  We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.  Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. 

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience. 

Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team! 

First impressions are lasting impressions!
We are seeking a service-minded ambassador for the Guest Service Operator/ One Touch position.

Guest Service Operator/ One Touch Agent

What’s in it for you:

• Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

• Candidate will be responsible for accepting and responding to all incoming calls, and transferring calls to the appropriate extensions. 
• Other responsibilities include taking room service food orders and inputting orders in Silverware POS System, assisting with e-mailing of guest folio receipts, and handling of guest inquiries and issues via the telephone. 
• Must have strong attention to detail, as well as strong organizational skills. 
• Enrolling guests in our ALL Accorhotel frequent guest program.
• Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
• Candidate should be able to deliver luxury phone service, cordial, efficient, and professional.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Your experience and skills include:

• Previous experience with Opera/ Silverware a plus or a comparable property management system (PMS/POS).
• Must have previous telephone customer service working with computers, specifically Word, Excel and messaging.
• Qualified candidate will have exceptional verbal communication skills, as well as be able to handle a variety of tasks simultaneously. 
• Candidate may be trained in Front Desk when possible and upon business demands.
• Minimum 1-year experience in similar position in a luxury setting.
• Must be flexible with days and hours.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.