Guest Service Manager

Welcome to Novotel Auckland Airport, where luxury meets convenience just steps away from the International terminal. Our 4.5-star hotel boasts THIRTEEN50 Bistro & Bar, a stylish venue where traditional Kiwi flavors are reimagined with a modern twist, catering to both hotel guests and local diners. Situated outside the terminal, Novotel Auckland Airport Hotel provides a seamless travel experience, ensuring every layover and business trip is stress-free with unmatched comfort and amenities. Discover the perfect blend of tradition, freshness, and comfort at Novotel Auckland Airport.

• Leading your team through shifts by coaching, supporting, and  maintaining a commitment to excellence in hospitality.
• Meticulously uphold high service standards to guarantee guest satisfaction and memorable experiences.
• Masterful communicator, adept at engaging guests and team members alike with clarity and warmth.
• Promote our ALL loyalty program enthusiastically and ensure VIPs receive exceptional treatment—they deserve the best!
• Welcome guests with a warm smile and ensure their stay is nothing short of amazing

You will be:

• Bringing onboard a minimum of 1-2 years experience in a similar role, ready to hit the ground running
• Equipped with high-level communication & leadership skills, working in a fast-paced environment.
• Available for overnight shifts as needed and adaptable to a flexible rotating schedule.
• First Aid Certified & Equipped with a valid LCQ/Managers Certificate
• Passionately committed to delivering exceptional customer service experiences

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Meals on shift 
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program
• Paid birthday leave

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.