- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Mövenpick Hotel & Apartments Bur Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF46990W
Guest Service Centre Agent
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
We are Heartists®
“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them- and good for the world.
The Role
- As a Front Office team member you are part of a team that is responsible for the smooth stay and experiences of the guests.
- This service must be sincere, warm and with enthusiasm ensuring that all guests are comfortable in their surroundings and are assisted where ever possible.
- He / she should be empathetic to all mood and time restrictions.
- He / she must ensure a smooth operation of his / her service area as governed by contract and deemed by operational requirements.
- One should be creative and confident and be prepared to step outside of the confines of comfort.
- He / she should take the time to get to know the guests and be committed to service excellence.
- Team play is imperative and having the time to invest in self and employee development is mandatory.
Key Deliverables and Responsibilities
Planning and Organising:
- Ensure that all Mövenpick Hotels & Resorts standards are adhered to
- Guests should not be kept waiting.
- Guests should be made to feel welcome, feel at home and relaxed
- We are to anticipate guests needs so there is little need to ask us for anything
- “Yes is the answer, what is the question?” is a key mind frame
Operational:
- Read the Log Book and receive any handover from the Night Manager/Duty Manager.
- Ensure all the systems are up and running within the telephone operators room, report any defects
- Know which events and meeting we have in the hotel
- Familiarize with the local news and major events in the city
- Answer all guest information in a quick and efficient
- Update and maintain files as requested by the Telephone Operators Supervisor and Front Office Manager
- Maintain guest data base and feed in guest history
- Attend daily briefings and training
- Action any pending issues that was logged and follow up with the concerned.
- Prepared guest complaints summary and communicate the same to your Supervisor.
- Daily check all meetings, functions, seminars, and event that is taking place during the day
- Ensure complete courtesy, friendliness and professionalism at all times, smile!
- Oversee and control all collateral make sure that all collateral is as per the Hotel standards
- Handle guest complaints with utmost courtesy and professionalism, report immediately to senior management.
- Update Hotel information & promotions and communicate with the Front Office
- Ensure proper filing system is in place for proper filing of guest records.
- Maintain standards and up sell where ever possible, follow Quality Assurance check list
- Any other task as requested by the Front Office Manager
Administration:
- Establish and maintain effective employee relationships
- Maintaining all records
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
- Ensure proper care of all equipment and furniture entrusted for Heartists use.
- Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
- Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Planet 21 program (saving energy, recycling, sorting waste etc).
- Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
- Does not disclose any financial information or any other information of the Accor Hotels.
Our Values
Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group’s success worldwide.
Guest Passion
We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.
Sustainable Performance
We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.
Respect
We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.
Spirit of Conquest
Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.
Trust
Hospitality is a team sport, and we’re stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.
Innovation
We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.
- Good communication and customer relation skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
- Ability to multi-task, work well in stressful & high-pressure situations.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
IBIS THONON CENTRE, THONON LES BAINS
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Temporary
Locations
France
Job Category
Rooms
Description
Hôtel-Restaurant ibis Thonon-Les-Bains 3* 67 chambres Nous recherchons un Réceptionniste Polyvalent (de jour essentiellement et occasionnellement en nuit, avec doublure aussi au bar-restaurant-petit
Reference
YPZDZ454
Expiry Date
01/01/0001
Salary
Location
ibis Gurgaon Golf Course Road, Gurugram, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Gurugram
Job Category
Rooms
Description
Primary Responsibilities Front Office OperationConduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensu
Reference
32dd8f84-3744-4199-9f28-27303d292608
Expiry Date
01/01/0001
Salary
Location
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
HOUSEKEEPING ATTENDANTWe are seeking an Housekeeping Attendant who is passionate about flawless service, has an unfailing attention to detail commitment to attend work as scheduled.Key Responsibilitie
Reference
2fd735ae-5ef8-4a61-88be-b0208cda99c5
Expiry Date
01/01/0001
Salary
Location
Novotel Imagicaa Khopoli, Khopoli, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Khopoli
Job Category
Rooms
Description
GSA-Housekeeping You are at the heart of the hotel! As a GSA- Housekeeping , you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a p
Reference
43cdf149-6bde-4a41-b3bc-48216c1cd7b9
Expiry Date
01/01/0001
Salary
Location
Novotel Sydney on Darling Harbour, Pyrmont, Australia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Pyrmont
Job Category
Rooms
Description
As Front Office All Rounder , you will be the first point of contact for our guests. Your role is essential in creating lasting impressions and ensuring guest satisfaction. Your responsibilities will
Reference
1e8df13c-a13a-43fd-96be-a3aae3a753af
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
Front Desk Agent - Full Time First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a mem
Reference
bca39d4d-043e-4429-ab89-c5cf23d2ec51
Expiry Date
01/01/0001
Salary
Location
Fairmont Pacific Rim, Vancouver, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
Why work for Fairmont Pacific Rim?:Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver Fairmont Pacific Rim is the most remarkable addre
Reference
f844b1e1-4c2e-47ca-a288-43002e054500
Expiry Date
01/01/0001
Salary
Location
Fairmont Olympic Hotel - Seattle, Seattle, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Seattle
Job Category
Rooms
Description
The Fairmont Olympic Hotel is seeking a Full Time Laundry Attendant - Sorter to join our Housekeeping Team. Under the direction of the Executive Housekeeper, the Laundry Attendant (Sorter) will be res
Reference
c01a1845-d3b7-4177-af69-236433fb08ef
Expiry Date
01/01/0001
Salary
Location
Sofitel Rio de Janeiro Ipanema (Abertura em 2024), Rio de Janeiro, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Rooms
Description
Conhecer e identificar os principais clientes do hotel, garantindo o atendimento de suas necessidades; Personalizar os quartos e a estada dos hóspedes dependendo das preferencias e do histórico do hós
Reference
c5f9e0d7-9fe8-4f85-8826-7d95a8054275
Expiry Date
01/01/0001
Salary
Location
The Rimrock Resort Hotel Banff, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Banff
Job Category
Rooms
Description
As the first and last impression for our guests, Bellhops are responsible for creating a positive guest experience through welcoming, knowledgeable, and helpful service. The Bellhop is responsible fo
Reference
439c2832-a49f-4ea9-acf1-984e43703933
Expiry Date
01/01/0001