Guest Service Associate

Rixos Premium Qetaifan Island North

Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.

Guest Service Associate

• Ensure the establishment and execution of all departmental goals.
• Efficiently manage all Guest Experience operational areas.
• Facilitate efficient, convenient, and secure entry process to the waterpark.
• Support the arrival and departure process for the park.
• Ensure to provide the best possible service to the guest.
• Provide pricing, promotions, shows, rides & attractions information and suggestions to guests.
• Sell tickets and other products via the point of sale (POS) system.
• Efficiently manage and maintain queue lines.
• Efficiently manage turnstiles to ensure guests can enter/leave the park with ease by holding a valid ticket/pass.
• Ensure that all departmental daily checklists and forms are being consistently completed. Any follow-up action related to it is initiated and all records are filed accordingly.
• Follow all the Guest Experience department policies, standard operating procedures, performance standards, safety, and evacuation procedures.
• Handle any guest complaints courteously and fairly, provide appropriate service recovery as needed, and address them to appropriate colleagues or departments.
• Facilitate ticket, cabana, towel, locker sales, and rentals.
• Collect payments by cards as needed.
• Maintain knowledge and awareness of ongoing promotions.
• Maintain awareness and adherence to the company’s cash handling policies and procedures.
• Consistently upsell, cross-sell, and promote products, activities, and services to generate additional revenue.
• Receive and record guests' feedback, complaints, and inquiries.
• Provide and take responsibility for the professional delivery of all information via telephone and in person.
• Conduct site tours as required.
• Manage the lost & found counter according to the company’s lost and found policy.
• Work outdoor in varying temperatures.

• High School Diploma education or higher.
• Minimum 1 year of experience in a similar position in a waterpark/adventure park or related field.
• Ticketing systems experience will be an advantage.
• Good reading, writing, and oral proficiency in English language.
• Ability to speak other languages such as Arabic / Russian will be an added advantage.