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  1. Full-Time
  2. Permanent
  3. Food & Beverage
  4. Accor

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Novotel Kolkata - Hotel & Residences, Kolkata, India

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REF28665V

Guest Service Associate Food & Beverage Service

Region

MEA SPAC


This vacancy has now expired. Please see similar roles below...


Job Description

  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
  • Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Kolkata Hotel & Residences to ensure maximum cooperation, productivity, morale and guest service.
  • Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
  • Ensure to be familiar with all dishes on the menu.
  • Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
  • In the absence of the Food & Beverage Team Leader ensure to take guest orders, advice guests on specials menu options.
  • Ensure to be familiar with the property lay out, fire exits and elevator locations.
  • Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Team Leader.
  • Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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