Guest Service Associate- Bell Desk

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

As a Guest Service Associate at the Bell Desk of Fairmont Mumbai, you will be the first point of contact for guests, providing exceptional service and assistance with their luggage and transportation needs. You will play a key role in creating memorable experiences for our guests by delivering warm welcomes and efficient service from arrival to departure.

Key Responsibilities:

1. Guest Arrival and Departure:

   • Greet guests upon arrival with a warm welcome and assist with luggage handling.
   • Escort guests to their rooms, providing information about hotel facilities and services.
   • Bid farewell to departing guests, assisting with luggage and transportation arrangements.

2. Luggage Handling and Storage:

   • Safely transport guest luggage to and from rooms, ensuring proper handling and storage.
   • Maintain accurate records of stored luggage and ensure security protocols are followed.

3. Concierge Services:

   • Provide information and recommendations about local attractions, restaurants, and transportation options.
   • Arrange transportation services such as taxis, airport transfers, and car rentals for guests.

4. Safety and Security:

   • Monitor and ensure the security of guest belongings during transportation and storage.
   • Follow safety procedures and protocols to ensure a safe environment for guests and colleagues.

5. Communication and Coordination:

   • Liaise with Front Office, Housekeeping, and other departments to fulfill guest requests promptly.
   • Maintain effective communication with colleagues to ensure seamless guest experiences.

• Previous experience in a similar role within the hospitality industry preferred.
• Strong customer service skills with a friendly and outgoing personality.
• Excellent communication and interpersonal skills.
• Ability to work efficiently under pressure and handle multiple tasks.
• Knowledge of local attractions and transportation options is an advantage.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.