- Full-Time
- Permanent
- MOVENPICK
- Rooms
__jobinformationwidget.freetext.LocationText__
Mövenpick Jeddah, Jeddah, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF11253O
Guest Service Agent ( Telephone operator )
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Prime Function:
- Provide quick and friendly service to callers and direct calls to the appropriate departments.
- Ensure speedy and courteous answering of incoming telephone calls both internal and external following the standard phrases.
- To ensure that all guests and callers are provided with concise information concerning the services and facilities provided by the organization.
- To ensure all guest queries, enquiries and requests are attended to in a helpful and professional, yet warm and friendly manner.
- Any matter, which may affect the interests of the hotel, should be brought to the attention of the Management.
Key Responsibilities:
- Provide effective support to the team to enable them to provide effective & efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
Operational Management
- Ensure to bring any problems or complaints immediately and directly to the attention of the Front Office Manager whether or not it relates to the Front Office or any other department.
- While connecting to the desired extensions in the hotel, which are busy, use standard phrases and keep the caller informed of the busy status.
- Responsible for the wake up calls requested by the guest.
- To research and provide specific directory information to both internal and external inquiries, as required, in accordance with policies and procedures pertaining to the disclosure of directory information.
- If a guest does not answer the telephone call, the telephone operator should politely ask the caller if he wishes to leave a message.
- Be acutely aware of the procedure for handling fire alarms and other emergency situations.
- Adhere to the out-of –city and out- of- country policy, both for guests and employees.
- Ensure that long distance calls are recorded on the appropriate vouchers, and similarly local calls, and that the vouchers are delivered promptly to the Front Office Department.
- Ensure that personal presentation, telephone etiquette and guest services are as per the set guidelines.
- Ensure to maintain and update telephone directories and event schedules via computerized data base when notified of changes in order to access correct information.
Good in English language
Good communication skills
0-2 years of experience in a similar role
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Casual
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Rooms
Description
The Guest Services Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) at all times by always lending a helping hand with a smile, escorting g
Reference
170ac6b4-84f4-4e5a-829d-4360752e8946
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Rooms
Description
The Room Attendant is responsible for ensuring we provide the highest level of cleanliness in our guestrooms.What you will be doing:Clean guestrooms to include: dusting, making beds, soiled linen remo
Reference
f2383883-38e6-4b24-bedc-d163c356a1f0
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Rooms
Description
The Public Area Attendant is responsible for performing a combination of tasks which maintains the hotel’s cleanliness in a clean and orderly manner. The Public Area Attendant is thereby contributing
Reference
e4a155fc-6680-4dd8-8935-994b21fb27f7
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Casual
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Rooms
Description
As a Expeditor you will act as an ambassador of our hotel for all guests by delivering a superior arrival and departure experience. Interact with guests and colleagues on a daily basis, providing cour
Reference
6d4af124-f732-4afb-bb62-9941b882d0c8
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
The Colleague Services Agent plays a key role in enhancing the day-to-day experience of Fairmont team members by providing exceptional support and services across various operational areas. The ideal
Reference
dcc8517a-83ff-40c8-8185-85c519d62249
Expiry Date
01/01/0001
Salary
Location
, West Hollywood, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MONDRIAN
Job type
Permanent
Locations
West Hollywood
Job Category
Rooms
Description
Job Purpose:Under the general guidance of the Front Office Manager and/or Assistant Front Office Manager, a Front Desk Agent is responsible for performing all duties connected with arriving and in-hou
Reference
f1a487f2-4f40-48f0-8dbc-bc81cab61001
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
San Diego
Job Category
Rooms
Description
Housekeeping Room Attendant You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortabl
Reference
005a6af9-7f59-4475-9e9c-0fc0257b1b3e
Expiry Date
01/01/0001
Salary
Location
ibis Styles Madrid Centro Maravillas, Madrid, Spain
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Temporary
Locations
Madrid
Job Category
Rooms
Description
Cómo será tu día:Realizarás el check in/check out de los clientes, gestionarás las reservas, ofrecerás atención al cliente e información turística. Los imprescindibles de cualquier recepción!Realizará
Reference
8f0c17db-d7a6-4521-a5eb-48885f88df82
Expiry Date
01/01/0001
Salary
Location
HYDE MIAMI MIDTOWN HYDE, Miami, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
HYDE
Job type
Permanent
Locations
Miami
Job Category
Rooms
Description
Job Purpose:Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, per
Reference
30b2ef72-a069-4d2f-92dc-cf983015756a
Expiry Date
01/01/0001
Salary
Location
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Wailea-Makena
Job Category
Rooms
Description
The Royal Service Agent is the heart beat of the hotel operation. They process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent takes owner
Reference
657cd6de-d009-4ed2-9265-a408f15dface
Expiry Date
01/01/0001