- Full-Time
- Permanent
- MOVENPICK
- Rooms
__jobinformationwidget.freetext.LocationText__
Mövenpick Jeddah, Jeddah, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF11253O
Guest Service Agent ( Telephone operator )
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Prime Function:
- Provide quick and friendly service to callers and direct calls to the appropriate departments.
- Ensure speedy and courteous answering of incoming telephone calls both internal and external following the standard phrases.
- To ensure that all guests and callers are provided with concise information concerning the services and facilities provided by the organization.
- To ensure all guest queries, enquiries and requests are attended to in a helpful and professional, yet warm and friendly manner.
- Any matter, which may affect the interests of the hotel, should be brought to the attention of the Management.
Key Responsibilities:
- Provide effective support to the team to enable them to provide effective & efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
Operational Management
- Ensure to bring any problems or complaints immediately and directly to the attention of the Front Office Manager whether or not it relates to the Front Office or any other department.
- While connecting to the desired extensions in the hotel, which are busy, use standard phrases and keep the caller informed of the busy status.
- Responsible for the wake up calls requested by the guest.
- To research and provide specific directory information to both internal and external inquiries, as required, in accordance with policies and procedures pertaining to the disclosure of directory information.
- If a guest does not answer the telephone call, the telephone operator should politely ask the caller if he wishes to leave a message.
- Be acutely aware of the procedure for handling fire alarms and other emergency situations.
- Adhere to the out-of –city and out- of- country policy, both for guests and employees.
- Ensure that long distance calls are recorded on the appropriate vouchers, and similarly local calls, and that the vouchers are delivered promptly to the Front Office Department.
- Ensure that personal presentation, telephone etiquette and guest services are as per the set guidelines.
- Ensure to maintain and update telephone directories and event schedules via computerized data base when notified of changes in order to access correct information.
Good in English language
Good communication skills
0-2 years of experience in a similar role
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Olympic Hotel - Seattle, Seattle, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Seattle
Job Category
Rooms
Description
Fairmont Olympic is currently seeking a skilled and dedicated PM Housekeeping Supervisor to join our team. As a Housekeeping Supervisor, you will play a crucial role in maintaining the cleanliness and
Reference
46f88135-3098-4124-ba02-98184fb05e45
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Rooms
Description
Reservations & Royal Service AgentAt Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our
Reference
2a5945de-5d87-4fd3-acbf-2da95cd20273
Expiry Date
01/01/0001
Salary
Location
Fairmont Hotel Macdonald, Edmonton, Canada
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Edmonton
Job Category
Rooms
Description
Bell Person (Seasonal Part Time) From a warm welcome to a fond farewell, as a Bellman, you will take care of the guests as soon as they step foot onto your driveway, ensuring a lasting impression for
Reference
fd4b9ef4-377f-4c32-9b57-835913663d52
Expiry Date
01/01/0001
Salary
Location
Fairmont El San Juan Hotel, Carolina, Puerto Rico
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Carolina
Job Category
Rooms
Description
Fairmont El San Juan Hotel Runner is responsible for the cleaning and organization of the guest corridor, stairs, elevator, landing area and the organization. Deliver guest and team member requests in
Reference
370c9398-8e87-4576-97c9-a4d4c11d41e3
Expiry Date
01/01/0001
Salary
Location
Fairmont El San Juan Hotel, Carolina, Puerto Rico
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Carolina
Job Category
Rooms
Description
The Fairmont El San Juan Hotel Room Attendant-Turn Down is responsible for the overall cleanliness and sanitization of rooms, restaurant, casino, public areas, offices, front and back of the house. Th
Reference
5df082b1-024c-4cec-a17e-0a6a65f2e77e
Expiry Date
01/01/0001
Salary
Location
, Panama City, Panama
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Panama City
Job Category
Rooms
Description
As a Concierge you will act as the hotel’s main point of contact for our guests.You will curate dining, tours and entertainment experiences.Provide anticipatory, bespoke, intuitive and seamless servic
Reference
0b492c62-1bec-409a-8f8c-e06b0726bb8e
Expiry Date
01/01/0001
Salary
Location
PULLMAN LYON CENTRE, LYON
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Lyon
Job Category
Rooms
Description
Soyez l'ambassadeur de l'élégance et de la tranquillité nocturne ! Vous serez notre maître des lieux pendant que tout le monde dort ! Situé en plein cœur de la Part-Dieu, au pied de la tour To Lyo
Reference
XEAXQ330
Expiry Date
01/01/0001
Salary
Location
Fairmont El San Juan Hotel, Carolina, Puerto Rico
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Carolina
Job Category
Rooms
Description
Fairmont El San Juan Hotel Lobby Ambassador is responsible for providing every guest with whom he/she comes into contact with, personalized attention that helps shape their stay with us and make their
Reference
c5115c6f-46df-4669-89cd-7a299e422e38
Expiry Date
01/01/0001
Salary
Location
ibis Sao Paulo Barra Funda, São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Apprenticeship
Locations
São Paulo
Job Category
Rooms
Description
OBJETIVO PRINCIPAL DO CARGO:Realizar limpeza, arrumação e organização dos apartamentos e demais áreas, conforme os referenciais de qualidade e características da marca de atuação. Garantir bem-estar e
Reference
9810aa4c-84bd-451b-97f0-5c95ec45c4e0
Expiry Date
01/01/0001
Salary
Location
Mercure São Paulo Barra Funda, São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
OBJETIVO PRINCIPAL DO CARGO: Receber e atender os clientes conforme o estilo da marca de atuação. Prestar informações diversas, de acordo com as necessidades dos clientes e práticas essenciais da área
Reference
52e13a98-9553-4427-8fc2-c42e5a66a0fe
Expiry Date
01/01/0001