- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel Al Khobar The Corniche, Al Khobar, SA
__jobinformationwidget.freetext.ExternalReference__
REF29116H
Guest Service Agent - Saudi National
Region
Luxury & Lifestyle
Sofitel Al Khobar The Corniche
French luxury and local cuisine in the world's most exciting city
The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture. Luxury is the key word for this hotel located in the heart of the vibrant city of Al-Khobar with its thriving business district and convention centre. By joining Sofitel, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- To be an ambassador of the Front Office and of the hotel, in and outside the work place.
- To always keep the working area clean and well maintained.
- To properly use the telephone etiquette as per Sofitel standards.
- To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
- To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
- To personally greet and escort the guests rather than pointing out directions.
- To respect the privacy of the guests and the confidentiality of the information.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
- To be aware of and to report all guest comments or complaints.
- To be aware of all VIPs visiting or staying in the hotel.
- To do a proper cashier closer and to ensure a complete handover between the shifts.
- To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.
- To check the departure lists and to ensure check-out times are respected.
- To properly use all the equipment management system, to have a perfect knowledge of the set ups.
- To strictly respect the room keys and section keys handover procedures.
- To daily follow the checklists.
- To daily read the F/O logbook, to update it and to sign it.
- To be aware of all hotel facilities operating timing and to promote the internal activities and events.
- To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
- To be updated with the latest administrative, organizational, operational or other changes and news.
- To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.
- To promote the Accor loyalty programs.
- To maintain an atmosphere of high morale and a happy working relationship among the team.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
- To carry out any other reasonable duties as assigned by the Front Office Supervisor and the Assistant Front Office Manager.
- Preferred Previous experience with Opera a plus or a comparable property management system (PMS).
- Must have experience working with computers, specifically Word, Excel and messaging.
- Must be able to multitask and have excellent attention to detail as well as organizational skills.
- Candidate should have a professional demeanor with an outgoing personality, be customer service oriented and committed to delivering Luxury Service.
- Must be able to work with little supervision. Required to be able provide self-direction for identifying and completing tasks.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Barcelona, Spain
Experience Level
Student
Job Schedule
Full-Time
Brands
The Hoxton
Job type
Internship
Locations
Barcelona
Job Category
Rooms
Description
What you’ll do…You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.Deal with the coming and g
Reference
cb8d8474-ca49-468b-9cec-0c873b841f24
Expiry Date
01/01/0001
Salary
Location
Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Mama Shelter
Job type
Permanent
Locations
Dubai
Job Category
Talent & Culture
Description
THE MISSION?You are the favourite parent of Mama! 💕You are the People & Culture ambassador for a team of several hundred people through a welcoming, quirky and friendly atmosphere that you create. Ou
Reference
75f8ed42-e8fb-4f8d-bd6f-38dcc2920c2b
Expiry Date
01/01/0001
Salary
Location
London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Temporary
Locations
London
Job Category
Sales & Marketing
Description
We are super excited to bring to you the position of Senior Multi Hotel Revenue Manager within our Revenue Team based at our London Support Office so if you’re looking for your next challenge, this co
Reference
ad3cea72-3d45-461b-b655-d1eeef339362
Expiry Date
01/01/0001
Salary
Location
Rome, Italy
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
The Hoxton
Job type
Temporary
Locations
Rome
Job Category
Talent & Culture
Description
What’s in it for you…• Become part of a team that’s very passionate about creating great hospitality experiences.• Competitive salary.• 26 days holiday (plus bank holidays), pension and life insurance
Reference
48293814-822c-4bc9-9cfc-f23d57ac6687
Expiry Date
01/01/0001
Salary
Location
Gold Coast, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Mondrian
Job type
Permanent
Locations
Gold Coast
Job Category
Procurement
Description
Are you passionate about purchasing at the very top end of the marketDo you have an eye for detail and can-do attitude in getting the best dealsCommunication is key - with both your fellow team member
Reference
b2b89ae0-c048-43c1-a497-32b3940ff1d6
Expiry Date
01/01/0001
Salary
Location
Cape Town, South Africa
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Cape Town
Job Category
Culinary
Description
Scope of Position:To supervise and ensure a smooth food production in the respective area and section assigned and to assist the Executive Sous Chef as well as the Executive Chef in creating optimum c
Reference
7354b443-0ca1-41fc-920e-f01199b8f46f
Expiry Date
01/01/0001
Salary
Location
Cape Town, South Africa
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Cape Town
Job Category
Culinary
Description
Scope of position:The Commis Chef will be focused, with special attention placed upon continuous practice to master skills and tasks assigned to them by their supervisors. Always act in a professional
Reference
d92dc0e7-67cd-4fae-ac42-1ff28b8cfaaf
Expiry Date
01/01/0001
Salary
Location
14th arrondissement, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Paris
Job Category
Sales & Marketing
Description
MISSION :Le Revenue Manager F&B H/F met en œuvre des méthodes de Revenue Management pour le département Restauration de l’hôtel, afin de développer le chiffre d’affaires de ce dernier. Pour ce faire,
Reference
f391a7e5-8515-41d1-addd-c04fcd51cd86
Expiry Date
01/01/0001
Salary
Location
Paris, France
Experience Level
Executive
Job Schedule
Full-Time
Brands
The Hoxton
Job type
Permanent
Locations
Paris
Job Category
Finance
Description
Tu seras en charge de...Etre garant du suivi, du contrôle et de la comptabilisation du chiffres d’affaires de l’hôtelContrôler le travail des réceptionnistes de nuitVérifier les rapports de caisses et
Reference
f590f8e7-53f2-4363-9b68-dd621fdd026f
Expiry Date
01/01/0001
Salary
Location
Copenhagen, Denmark
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
25hours Hotels
Job type
Permanent
Locations
Copenhagen
Job Category
Sales & Marketing
Description
One conference room, a restaurant, a bar – lots of opportunities for organising parties and events in-house. You’ll make sure all the events rooms are always booked and that every event runs smoothly.
Reference
c5b41d57-f76d-4c9f-83fc-80f75d41c083
Expiry Date
01/01/0001