- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
SOFITEL SOFITEL DUBAI THE PALM LUXURY APARTMENTS, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF47671Y
Guest Service Agent
Region
Luxury & Lifestyle
Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With magnifique touches of French elegance interlaced throughout the hotel, we invite you to ‘Live the French way’ and indulge in excellence.
PURPOSE OF POSITION
To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.
KEY ROLES & RESPONSIBILITIES
- Register and room all guest arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests’ personal and travellers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Attend to guests’ request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
- Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Sofitel properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Sofitel's property
- Ensure that the guests depart the hotel with a positive impression of hotel service
- Perform the audit balances and prepare all reports for audit in an orderly fashion
- When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure front desk work area is kept clean and in an orderly state at all times
- Is fully aware of the Credit policy
- Adhere to OH&S policies and procedures
- Perform related duties and special projects assigned
PERSONAL ATRIBUTES
- Strong written and verbal communication skill in English
- Able to develop rapport with and gain support from Colleagues and Management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with all guests and patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
- Post Secondary Education or relevant qualifications in Hotel Management
- Arabic or a European language capability
EXPERIENCE
- Minimum 2 years Guest Relations experience preferably in a four or five star hotel
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
RAFFLES THE OWO LONDON RESIDENCE BY RAFFLES, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
London
Job Category
Rooms
Description
An exceptional opportunity presents itself for a Night Residences Concierge Assistant to be part of an iconic London Opening. Reporting into Residences Concierge manager you will be responsible for th
Reference
d6d7bab7-5577-4b00-a5f8-d7d585792a0d
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON CHARLOTTENBURG, Berlin, Germany
Experience Level
Associate
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Berlin
Job Category
Rooms
Description
What you’ll do…As Night Manager, you’ll be the go-to person running the show while everyone else sleeps. Here’s what your night will look like:Take charge of all hotel operations during the night shif
Reference
f97b6109-a2cf-489e-acf6-147fe402d5a5
Expiry Date
01/01/0001
Salary
Location
RAFFLES THE OWO LONDON RESIDENCE BY RAFFLES, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
London
Job Category
Rooms
Description
An exceptional opportunity presents itself for a Valet Parking Attendant to join the Residences Department at Raffles London at the OWO.Reporting into Director of Residences, you will be responsible f
Reference
ee1be9b9-9157-4b49-87f9-247f6703bb61
Expiry Date
01/01/0001
Salary
Location
ibis Valence Sud, Valence, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Vos futures missions :● À la tête de la réception, vous supervisez les activités opérationnelles et gérez le planning de votre service en fonction du taux d’occupation et des prévisions.● Vous êtes ga
Reference
2373acca-c810-40d3-977f-2fbc841782a3
Expiry Date
01/01/0001
Salary
Location
SOFITEL SOFITEL DUBAI THE PALM LUXURY APARTMENTS, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Ensures that our guest have memorable experiences at Sofitel Dubai The Palm.Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operati
Reference
3f2c9738-bf0c-41ac-b294-fce918ac6581
Expiry Date
01/01/0001
Salary
Location
IBIS Nancy Centre Stanislas, NANCY
Experience Level
Entry Level
Student
Job Schedule
Part-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Rooms
Description
hôtel Ibis Nancy Centre Stanislas à Nancy, entièrement rénové, recherche pour compléter son équipe une Femme/Valet de chambre F/H pour 25 Heures Hebdomadaire. Rejoignez un esprit d’équipe et un hôte
Reference
KWDDB192
Expiry Date
01/01/0001
Salary
Location
Sanderson London, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Casual
Brands
MORGANS ORIGINALS
Job type
Permanent
Locations
London
Job Category
Rooms
Description
You will you will strive to ensure the highest standard of cleanliness of the guest rooms and associated areas to a clean, neat and well maintained standard implemented by the hotel.A bit about you:Be
Reference
d5c796d6-97d1-496a-a057-f943bf06f475
Expiry Date
01/01/0001
Salary
Location
Sanderson London, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Casual
Brands
MORGANS ORIGINALS
Job type
Permanent
Locations
London
Job Category
Rooms
Description
As a Room Attendant - Self Checker, you will you will strive to ensure the highest standard of cleanliness of the guest rooms and areas as well as identifying and reporting preventative or other maint
Reference
1bc02c4e-1ed4-4a07-bddd-669a552bde58
Expiry Date
01/01/0001
Salary
Location
SOFITEL SOFITEL DUBAI THE PALM LUXURY APARTMENTS, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Greet all arriving guests and offer a detailed orientation of their rooms and its facilities.Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used i
Reference
9dbdedec-02e8-4adf-843a-22b77b79e6f2
Expiry Date
01/01/0001
Salary
Location
SLS Dubai Hotel & Residences, Dubai, United Arab Emirates
Experience Level
Student
Job Schedule
Full-Time
Brands
ACCOR
Job type
Internship
Locations
Dubai
Job Category
Rooms
Description
Assist in checking guests in and out of the hotel, ensuring smooth and efficient processing.Provide exceptional customer service by answering guest inquiries, responding to requests, and resolvin
Reference
eaf96a44-23ad-4b14-9647-fec1d274893b
Expiry Date
01/01/0001