Guest Service Agent

About The Hotel

Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travelers, family holidays or a romantic getaway.

Merging style and elegance with every detail, Quay West Suites Melbourne comprises self-contained, 5-star apartments designed for long-term and short stay travel. Additional amenities include 24-hour reception and in-room dining; a modern gymnasium, stunning lap pool, sauna, spa, under cover parking and the chic Jarrah Restaurant & Bar, which can be hired for private corporate or social events. For onsite meetings and conference venues, the hotel offers five function spaces accommodating up to 120 guests. 

We are looking for a talented and professional Guest Service Agent to join our Front Office team. You will be the first point of contact for our guests, providing excellent customer service and ensuring our guests have memorable experiences throughout their stay.

Key duties include:

• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and features
• Check guests in and out of the Hotel
• Handle guest enquiries and provide information and assistance
• Collect payment of accounts and issue invoices accordingly
• Communicate with other departments to ensure relevant information is communicated between departments
• Assist in maintaining a safe and secure environment for guests

Skills and experience

• Previous customer service experience, preferably in a Hotel environment
• Ability to provide prompt and efficient service including ability to build rapport both in person and over the telephone
• Self-motivated with positive and professional attitude
• Good interpersonal skills with ability to communicate with all levels of team members
• Willingness to work flexible hours including mornings, nights, weekends and holidays periods

To be success in this role, you must have rights to work for any employee in Australia. We are unable to sponsor or take over sponsorship of an employment visa.

Quay West Suites Melbourne is part of the Accor Group. ACCOR HOTELS is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings as well as a variety of employee discounts and benefits world wide!

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm  and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."

So, when will you join us? Click 'Apply' to begin your journey with Accor Hotels