Guest Service Agent

Work and Play in South Wharf's Vibrant Community

Discover our 26-level golden tower with 347 rooms and suites, complemented by direct access to the Southern Hemisphere's largest meeting space at the Melbourne Convention & Exhibition Centre. Our guests enjoy 24-hour fitness facilities, complimentary WiFi, and proximity to DFO shopping, Crown Casino Entertainment precinct, Marvel Stadium, Southern Cross Station, and the city centre.

We are looking for a talented and professional Guest Service Agent to join our Front Office team. You will be the first point of contact for our guests, providing excellent customer service and ensuring our guests have memorable experiences throughout their stay.

Key duties include:

• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and features
• Check guests in and out of the Hotel
• Handle guest enquiries and provide information and assistance
• Collect payment of accounts and issue invoices accordingly
• Communicate with other departments to ensure relevant information is communicated between departments
• Assist in maintaining a safe and secure environment for guests

Skills and experience

• Previous customer service experience, preferably in a Hotel environment
• Ability to provide prompt and efficient service including ability to build rapport both in person and over the telephone
• Self-motivated with positive and professional attitude
• Good interpersonal skills with ability to communicate with all levels of team members
• Willingness to work flexible hours including mornings, nights, weekends and holidays periods

To be success in this role, you must have rights to work for any employee in Australia. We are unable to sponsor or take over sponsorship of an employment visa.

Benefits and Perks

• Worldwide accommodation and food & beverage discounts for you, your family and friends
• Extensive employee benefits & special rates with our partnership brands
• Recognition including a complimentary hotel stay on each anniversary
• Training and career development opportunities

We are an inclusive business and our ambition is to attract, recruit, retain and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS