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  1. Full-Time
  2. Permanent
  3. THE HOXTON
  4. Rooms

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HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States

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REF34900W

Guest Service Agent

Region

Luxury & Lifestyle



Job Description

Job description

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an excellent opportunity to work in the hospitality industry and be part of a dynamic team.

Duties:
- Greet guests upon arrival and provide a warm welcome
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Provide information about hotel facilities, services, and local attractions
- Process reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality
- Handle cash transactions and maintain a balanced cash drawer
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Qualifications:
- Previous experience in guest relations or hotel industry is preferred
- Multilingual skills are a plus
- Knowledge of front desk operations and hospitality management
- Familiarity with night audit procedures is an asset
- Proficient in operating phone systems and handling phone etiquette
- Excellent customer service skills with the ability to resolve issues effectively
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in handling guest information
- Ability to work flexible hours, including evenings, weekends, and holidays

Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry

If you are passionate about providing exceptional customer service in a hotel environment, we encourage you to apply for the position of Guest Service Agent. Join our team and contribute to creating memorable experiences for our guests.

This is employer participates in E-verify!


Qualifications

Your experience and skills include:

  • Service focused personality is essential; experience is an asset
  • Able to handle a multitude of tasks in a fast-paced, ever-changing environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Previous customer related experience an asset
  • Must be flexible in terms of working hours - regular coverage of overnight shift
  • Ability to handle cash effectively and with accuracy
  • Prior experience working with Opera Cloud or a related system
  • Fluency in English; additional languages are a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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